i got the autenthicator app on my phone couple months ago. everything is fine untill my phone crashed yesterday. i lost the app and cant play. so i go to battle.net and do the lost autenthicator list. after that i get this in the mail from blizz :
In order to process your request, you will need to reply to this ticket with the Answer to your Secret Question and the Serial Code of your Battle.net Authenticator currently registered to your account. Please submit the information in the form of a text document file (such as Notepad), as an attachment to your reply (for security reasons, we ask that you do not write these in the main body of your reply).
If you are not able to provide both of these items of information, you will need to submit your information by visiting the following link:
the Serial Code of your Battle.net Authenticator currently registered to your account. good job blizz. i dont got the app anymore so How!? anyways i made the notepad with everything in it and asked about the Authenticator code. and geusssss whut. i get a mail back with the same text like above.
and then the awsome link. who the hell do you think i got so far as this in the first place ? ive done /eu.battle.net/account/support/remove-authenticator.ht
so i thought ticket isnt answerd well enough. so i click the link thats with it and there we go again. you need to logg in on battle.net. gg blizz i cant
logg in. so it all seems to me. i lost my account because my phone crashed. cant get it back it seems because i cant get any response of blizz helping me and cant get on battle.net so cant get any help so what ever from them.
Ps: the hole reason i get autenthicator app is because i needed to get it otherwise i couldnt play from blizz becasue of security reasons. so GG! - ,-