Yet another Timewalking loot post ( As directed by GM)
Opened timewalking Cache before hotfix
Season 4... Just old dungeons and new ilvl?
MMO-Champion
If you now have an in-game issue you can live chat with a GM seven days a week
Times are:
6:00AM Pacific (2:00PM GMT) – 5:00PM Pacific (1:00AM GMT)
The link is https://support.trionworlds.com/app/chat/chat_launch
This will be the new way to contact Customer Support from March 11th on as Elrar posted:
Source: http://forums.riftgame.com/official-...days-week.htmlAs a part of this expansion, and to provide the best service to the most players, we will be discontinuing phone support beginning Monday, March 11. All services previously handled by phone will now be run through Support Chat.
Recent Blue Posts
Recent Forum Posts
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2013-03-05, 10:20 PM #1Herald of the Titans
- Join Date
- Feb 2011
- Location
- Ireland
- Posts
- 2,894
Rift Support Chat now Seven days a week
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2013-03-06, 05:46 AM #2The Unstoppable Force
- Join Date
- Aug 2009
- Location
- Illinois, USA
- Posts
- 20,098
I'm not really sure how I feel about this change, there's something about a good phone-based customer service that is more homey, I guess you could say.
"A flower.
Yes. Upon your return, I will gift you a beautiful flower."
"Remember. Remember... that we once lived..."
Originally Posted by mmocd061d7bab8
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2013-03-06, 11:38 AM #3Mechagnome
- Join Date
- Apr 2009
- Posts
- 584
Not tried it but stuff like this normally screams Asian office with some guys using copy/pastes from a manual. Have to see how it goes though
/Fluffygong/
http://www.youtube.com/Fluffygong
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2013-03-06, 02:13 PM #4DeletedYeah i have rang Trion atleast 3 times and every time they have been badass but i have also used the chat feature online the guy on there was super awesome too to be fair. Originally Posted by DeltrusDisc
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2013-03-06, 06:59 PM #5Moderator
- Join Date
- Apr 2011
- Posts
- 74,478
Well, if it's anything like the chat support I got it's great. Got a response in 10 minutes and the person who helped me out resolved my issue (login problems) in about 5 minutes. Originally Posted by Fluffygong
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2013-03-06, 07:08 PM #6DeletedI got an instant response online, it was a live chat too (like Skype or Windows live) Originally Posted by edgecrusher
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2013-03-06, 08:22 PM #7Scarab Lord
- Join Date
- Mar 2011
- Location
- Canada
- Posts
- 4,529
I've not used Rift's chat support but I've used it for my ISP and actually prefer it over a voice call every time I've used it.
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2013-03-06, 10:00 PM #8Deleted
it is very fast, and they have a cool privacy box where all the things you send like account details are immediately deleted after use
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2013-03-08, 07:21 PM #9Keyboard Turner
- Join Date
- Feb 2013
- Posts
- 7
Trion hired an Outsourcing Specialist for a reason, guys.
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