I'd also like to add, at what point are people entitled to guaranteed kills on normal mode bosses? I can understand with LFR, but if someone is having trouble getting adjusted to normal modes, they should probably just stick to doing LFR (obviously lol) as that is the purpose of LFR in the first place. Killing off the challenge for everyone else because a select few folks can't adapt with the large amount of tools provided is silly, to me at least.