Hey everyone, just want to clarify my thoughts on Blizzard's lack of professionalism.
Apparently, there's an exploit out there involving spam clicking a [Sunreaver Bounty] (Those new items you can buy for 15 Elder charms, as a charm sink) to repeatedly get gold.
Since I don't do a lot of last tier raiding, I didn't have anything to spend those on short of LFRs, so I've been saving my [Key to the Palace of Lei Shen].
With 4 in my bags, on Tuesday, I decided to go do one, then buy a bounty. I did this 4 times, and clicked to open a bounty once for each bounty. 1 click * 4 bounties = 4 clicks = no exploit.
None of the blizzard employees would tell me why I got banned, but being the curious little 5-year WoW-player (with no previous offenses whatsoever), I kept asking. The 4th gentleman I spoke to was extremely polite and helped me discover what I explained above. Unfortunately my appeal was immediately rejected by an automated system, so it seems I can't get my account back. I reopened a ticket in the meantime and am waiting for a response.
Attached below are the emails I've gotten:
----> Initial email telling me I got banned:
Account Name: ********
Type of Violation: Intended Exploitation
Details of Incident: Abuse of game mechanics
Investigation Concluded: 23/05/2013
Consequences for Account: Account suspended for 72 hours and, if applicable, items/currency removed
Note that I got the email on the 22/05/2013 in the afternoon. Fun fact.
Also that it's actually a permanent ban. Thanks to the gentleman on the phone for that little tidbit.
----> Response to my appeal
Thank you for your follow-up contact. An additional review of the previously communicated action taken against the account on (*****@*****.com) has been completed. Unfortunately, we have confirmed our initial findings. The account action will not be reversed or amended. Please refer to the email that was sent to you for details.
While we understand that you may disagree with some of the policies or conditions, the bottom line is that they allow us to maintain a fun and safe game environment.
We hope this has resolved any concerns you may have had. Please let us know if we can be of further assistance.