well form my point of view they just found out people were exploiting, they ran an automates program to find alla count s who got rewarded from a cache more than x number of times and they were banned in a wave, of course people who is inocent like me have to keep putting appeals so they put someone to incvestigate the account. i provided info on the day and time whatever might have caused the system think i exploited. and im sure it helped whoever did deep investigate my account
Its 72hours, get over it, you should be able to be without wow for 72hrs....
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And well, a 72h bann for a absolute correct behavior -> why should I tolerate this? I did nothing wrong (now for over 8 years) and I'm treated like a criminal by Blizz...
Wow, good thing I haven't used my 6 or 7 keys that I have I've been saving on one char, nice to know you can get banned for playing the game.
Phone - Talk to a human being and your issue will be resolved.
I was recently wrongfully and permanently banned due to supposedly exploiting the economy or something stupid along those lines, I'm guessing it was due to a gold buyer buying all my stuff on the AH or something. Anyway they also told me initially that they weren't going to reverse the decision (I'm pretty sure the first reply is automated at this point). Ringing them directly didn't help, since they just said they only handle account issues on the website now.
It wasn't until the 3rd time I complained and demanded they actually INVESTIGATE before they finally turned around and unbanned me.
Honestly I'm still worried that I'll get banned again some time in the future due to stupid shit like this that is outside of my control.
Last edited by ethzero; 2013-05-24 at 08:56 AM.
My account was also banned. For abusing the economic system or some bs. I called them and had my account back within an hour. Using the ticked system may work from time to time, but i always read that it doesnt work for ppl. But just call them and talk to them. Np at all.
This will be like the RBG PvP ban wave from a few months ago where they banned a whole bunch of players wrongfully despite their alleged "complete and thorough investigation where absolutely no innocent players were banned".
Then, a few days later, they came back with "lol oops, sorry guys. we totally messed up." and everyone's account was restored.
If you're truly not guilty, just wait it out.
Tell them to actually investigate the incident in depth, that's what it took for me.
Honestly they should investigate every red flag that pops up thoroughly before banning accounts, rather than letting the system handle bans and then just using a generic reply just to say 'lol I looked, trust me'.
Hire more employees if needed. But if I get banned again for yet another thing outside of my control I'm done and Blizzard gets no more dosh from me, and I'm by no means a new player.
Last edited by ethzero; 2013-05-24 at 09:09 AM.
They'll unban everyone in time.
Few people suggested "phone" and "speak to a human". I did, multiple times, no dice. I've since given up. Rift goes free to play on the 12th, I'm getting my account back up, should be fun.
Like I said I'm 100% sure they'll restore my account once they realize they're idiots, but I believe that's a horrific way to run a company, and out of principle I won't be coming back.
I hope this thread provided some interesting discussion, and some resolution to people who did get banned. =)
the people saying "well just live with your 72 hour ban" dont understand 2 things
first probably you never had a ban, you cant posibly understand the feeling of seeing your accoutn banned for soemthign you know you didnt do
second the 72 hour ban is one of the highest grade punishments they give also if you dont appeal and let the ban go on it stays on your accoutn so nexttime you do something intentionally or unintentionally you could get a permanent ban
you can appeal here https://us.battle.net/support/en/article/how-to-appeal
this is form blizz website:
72 Hour Suspension
72 Hour suspensions are assigned when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period. 72 Hour suspensions are somewhat rare, as they are only given for serious policy violations or repeated policy abuse. 72 Hour suspensions are:
A serious account penalty
An extended service interruption
First i have to say that your case sounds extremely fishy, blizzard does not get to multi-million subscribers by mistakenly banning people and then not answering their questions about perma-bans.
The few cases i had to interact with Blizzard officials due to various issues were all dealt with swiftly, accurately and they kindly informed me about anything i asked.
Both in game, by phone and by email - so i really find it hard to believe claims like the one you are making.
Regardless your best bet is to phone them or send an email, but a phone will solve things almost instantly while emailing back and forth might take weeks.
Call them and explain your situation.
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Blizzard tries to save money every chance they get. So much of what they do is automated nowadays. I have been wrongfully banned twice in a 1-2 month period already and both got reversed but it's hard not to get pissed off for being wrongfully persecuted by their lack of professionalism and systems they have in place. They ban people left and right all the time now for even the slightest of things because they have become too greedy to pay people to do these jobs so they let automated systems do 90% of the work which leads to F*^& ups like this.