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  1. #41
    Quote Originally Posted by Terridon View Post
    Please. I know blizzard says it's foolproof
    Actually, Blizzard has stated several times that the Auth is NOT 100% full proof, and that all it does is add an extra layer of protection.
    I grew up in the era where you had to go to channel 3 to play video games.

  2. #42
    Keep making tickets, it sometimes took me 5 tickets to get helped. Some GM's are simply to lazy. They can restore gold as long it shows up in the logs that it is lost. Even a couple months are fine.

  3. #43
    Quote Originally Posted by hirazu View Post
    Thats the thing how are they doing this??? Authenticator and no malicious software... i dont get it
    For the sake of argument let's say your "friend" was completely innocent, is it possible he has removed his authenticator before the compromise occurred? Man in the middle attacks are very very rare and there are only at most a few documented cases of it. Just from my time on the customer support forums it is a fairly common occurrence for accounts to be compromised almost immediately when an authenticator is removed. Gold sellers don't have a problem sitting on account information for days/weeks/months/years at a time waiting for authenticators to be removed for whatever reason. They are also now heavily involved with identity theft in order to get authenticators removed. Then there is the fact many gold selling sites are now tricking players into providing them with personally identifying information such as photo ids and passports before allowing them to buy gold for the sole purpose of using said photo id to get authenticators removed in order to steal back the gold they just sold.

  4. #44
    Authenticators are still vulnerable to Man-in-the-middle attacks or keyloggers.

    Here's a tip for the next time this happens to you:
    Change the password on a different computer. The computer you used is CLEARLY compromised and even though your scanner tells it is clean, should not be used again to log into the game or change your password until you've found and removed the problem.

  5. #45
    Quote Originally Posted by Angryshammy View Post
    Actually, Blizzard has stated several times that the Auth is NOT 100% full proof, and that all it does is add an extra layer of protection.
    The person who creates a security system that adds 100% safety to digital accounts is probably the person who might be the richest mofo from this century.

    Also, 100% can't be invented. 99.999999999999999999999999999999999999999999999999999999999999999% might be though. :B

  6. #46
    Quote Originally Posted by Harmonious View Post
    If he has an authenticator then there is no way he would be able to be hacked once, let alone several times.

    Your friend is either bullshitting you or he's dealing with a hacker which can guess authenticator codes, probably a psychic.

    There is no way an authenticator could be hacked.
    Or somehow gold sellers managed to get enough information to fake an id to remove the authenticator or had obtained an id from him and then used it to remove the authenticator. This is becoming quite common now and should be raising major red flags for those who are compromised in this way. If gold sellers can get enough information to pretend to be you, then your problems extend way beyond the game.

  7. #47
    Moderator Gehco's Avatar
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    Quote Originally Posted by xanzul View Post
    For the sake of argument let's say your "friend" was completely innocent, is it possible he has removed his authenticator before the compromise occurred? Man in the middle attacks are very very rare and there are only at most a few documented cases of it. Just from my time on the customer support forums it is a fairly common occurrence for accounts to be compromised almost immediately when an authenticator is removed. Gold sellers don't have a problem sitting on account information for days/weeks/months/years at a time waiting for authenticators to be removed for whatever reason. They are also now heavily involved with identity theft in order to get authenticators removed. Then there is the fact many gold selling sites are now tricking players into providing them with personally identifying information such as photo ids and passports before allowing them to buy gold for the sole purpose of using said photo id to get authenticators removed in order to steal back the gold they just sold.
    Technically a good answer, though, another question is if your friend used a free software to scan as well. It's common knowledge that they don't 100% scan for you as they want you to be the program for it to do so.

    But there's so many blind spots on this case, I just think it's a little odd. Authenticator's are already quite a huge brick wall to climb for a hacker, as well as the fact of the OP saying it, how fast the passwords change - so there must be something on the computer, or our legs are being pulled.
    If you disapprove of moderation, seek an Admin or Global Moderator.
    Stuff can be fixed, just get enough glue or duct tape!
    Apparently, if you make a person jump off a cliff but you stop him from doing it successful in ArcheAge, you get the honor but you don't get the points - fun thought.

  8. #48
    Quote Originally Posted by Sarac View Post
    The person who creates a security system that adds 100% safety to digital accounts is probably the person who might be the richest mofo from this century.

    Also, 100% can't be invented. 99.999999999999999999999999999999999999999999999999999999999999999% might be though. :B
    I am not sure what you're attempting to state.

    My reply was to the Troll who attempted to "diss" Blizzard by providing a false statement.

    - - - Updated - - -

    Quote Originally Posted by Gehco View Post
    our legs are being pulled.
    This is the most accurate statement of the whole thread.
    I grew up in the era where you had to go to channel 3 to play video games.

  9. #49
    Quote Originally Posted by hirazu View Post
    Yeah we hope for better support from the Next GM we talk to..

    - - - Updated - - -



    After doing some proper searching on the interwebs i have found several accounts with authenticators that have been hacked but i have no clue how they do it
    Identity theft is how they do it.

  10. #50
    Moderator Gehco's Avatar
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    Quote Originally Posted by xanzul View Post
    Identity theft is how they do it.
    Indeed, you would not want to know what you learn from people's trash.
    If you disapprove of moderation, seek an Admin or Global Moderator.
    Stuff can be fixed, just get enough glue or duct tape!
    Apparently, if you make a person jump off a cliff but you stop him from doing it successful in ArcheAge, you get the honor but you don't get the points - fun thought.

  11. #51
    Quote Originally Posted by Skorpionss View Post
    You can restore some of your characters on the battlenet website I think... it's automated let me try and see what I can find.

    edit: Weird, I could've sworn I saw an option to restore a deleted character on battlenet a few months back...
    This isn't the correct way to recover accounts. There is an account recovery option on Blizzard's support site that will cover all issues involved with compromised accounts.

  12. #52
    This is not possible, sorry, I don't believe you

  13. #53
    Moderator Gehco's Avatar
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    Quote Originally Posted by xanzul View Post
    This isn't the correct way to recover accounts. There is an account recovery option on Blizzard's support site that will cover all issues involved with compromised accounts.
    That, but there is a recovery for characters as well, it's within the same topic as restoring items (the drop down menu selection). Though, the OP's friend claimed what had happened, happened - so he would need to reclaim his account, do a full sweep or even more of the systems and make sure his lost items are restored - And characters of course.
    If you disapprove of moderation, seek an Admin or Global Moderator.
    Stuff can be fixed, just get enough glue or duct tape!
    Apparently, if you make a person jump off a cliff but you stop him from doing it successful in ArcheAge, you get the honor but you don't get the points - fun thought.

  14. #54
    Quote Originally Posted by Valyna View Post
    nobody could change your password that quick if you got an authenticator. I don´t even think it would actually be possible.
    that really sounds like a call for attention, or your brother is just trolling you. Noway this ever happends under this circumstances.
    just a further attempt to make blizzard look bad
    Oh yes it most certainly can be done that fast especially if the email account associated with the battle.net account was compromised as well.

  15. #55
    Quote Originally Posted by Angryshammy View Post
    I am not sure what you're attempting to state.

    My reply was to the Troll who attempted to "diss" Blizzard by providing a false statement.

    - - - Updated - - -



    This is the most accurate statement of the whole thread.
    Was just explaining further that nothing is failproof, wasn't meant as a "herpenderp your wrong".

  16. #56
    The Insane det's Avatar
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    OP has been silent for some time now. Maybe he is trying the recovery feature that people pointed him to.

    We might even get an update here...
    Originally Posted by Blizzard Entertainment
    One cause is a cognitive bias called projection bias. Essentially living inside your own head your entire life makes it exceedingly difficult to understand how others do not also live your same life, think your same thoughts, and hold your same beliefs. In many cases it's quite frustrating to try to empathize and understand why you yourself may not be the center of the universe, which generally results in one 'acting out' in various ways.
    So, in short: the internet.

  17. #57
    Moderator Gehco's Avatar
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    Quote Originally Posted by xanzul View Post
    Oh yes it most certainly can be done that fast especially if the email account associated with the battle.net account was compromised as well.
    That, and you can change password while you are still online in the game, then when the person logs in, you get DC'd thus proceed to do the exact same thing.
    If you disapprove of moderation, seek an Admin or Global Moderator.
    Stuff can be fixed, just get enough glue or duct tape!
    Apparently, if you make a person jump off a cliff but you stop him from doing it successful in ArcheAge, you get the honor but you don't get the points - fun thought.

  18. #58
    Quote Originally Posted by hirazu View Post
    duplicate certain items??
    Didnt even know... dont GM check these thing so they dont duplicate stuff O.o

    Well this is everything I know and i dont think he in to that stuff... He is almost allways broke ;P or well around 2-4k gold
    Of course GMs check for that but it doesn't mean some arrogant people don't try to play the system. This is precisely why Blizzard has some seemingly strict policies on item recovery.

  19. #59
    Moderator Gehco's Avatar
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    Quote Originally Posted by xanzul View Post
    Of course GMs check for that but it doesn't mean some arrogant people don't try to play the system. This is precisely why Blizzard has some seemingly strict policies on item recovery.
    Indeed, though, would love if they were a bit more strict on some topics.
    If you disapprove of moderation, seek an Admin or Global Moderator.
    Stuff can be fixed, just get enough glue or duct tape!
    Apparently, if you make a person jump off a cliff but you stop him from doing it successful in ArcheAge, you get the honor but you don't get the points - fun thought.

  20. #60
    Quote Originally Posted by Gehco View Post
    Never experienced such, nor don't I really believe the part of not restoring characters. They can back-track up to 24 months back, and bring your character back - BUT, if items has been sold on the same day as the deletion (say 24 months back) then you can't get those back. Considering that your brothers characters was deleted within 96 hours time, give or take an hour, they are completely able to reconstruct deleted characters and equipment - UNLESS, they can see that you sold your equipment and kept the gold.

    Though, for cases like this, I find it amazing it took so long. Did he keep resetting/resending tickets? Normally something like this has an average response time of 10 min to 3 hours (That is my experience when I help friends with their cases. 34 situations over the past 3 years, max took 3 hours, min 10 minutes).

    Missing them details, I think.
    Even back in Wrath before they had streamlined many GM/customer support systems, their account recovery time was rather fast. The first and only time I was compromised was back then and I had most of my stuff back within an hour.

    - - - Updated - - -

    Quote Originally Posted by hirazu View Post
    OMG that would help us sooooo much <3
    Never even though of this
    "Us"? That is the second time you done that. Are you sharing his account? That would probably be why Blizzard is unwilling to help.

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