I restored a character that was deleted 4-5 months ago in about 1 minute after I contacted a GM.
I never heard of hackers deleting toons. Also, if you get hacked and you call blizzard, it will be taken care of immediately. They will definately not tell you to make an in-game or out-game ticket. That basically leaves 1 option: like many other people that play this game, having fun means trolling and being horrible towards others.
When I got hacked I received all of my stuff back within a few days, actually ended up with a bit more as it seems the hacker missed a character and Bliz just "duped" my account from a previous time.
The most annoying thing is re-organizing everything once again as you get it all back via the mail system.
Under support, there's an ability to select your topic, you pick restoration - then get choices of characters deleted, items sold and so on - Click that and you'll get a list of characters that had been connected to your account before.
Sorry I cannot grant a link, but I don't have my authenticator with me to work, due to obvious reasons ^^
FOMO: "Fear Of Missing Out", also commonly known as people with a mental issue of managing time and activities, many expecting others to fit into their schedule so they don't miss out on things to come. If FOMO becomes a problem for you, do seek help, it can be a very unhealthy lifestyle..
Please. I know blizzard says it's foolproof, but it is possible to find the algorithm that an authenticator is using, and that way always have that, for all authenticators made on that.
That means, if somebody found the algorithm blizzards is made over it's useless against that person. Still have the password though. If that has happened yet is an entirely other question.
Is other ways to get around too, but isn't easy either. Doesn't mean it's impossible.
Still sounds very very strange just to go in to actually _delete_ the characters. There's no purpose in that
Everyone has so much to say
They talk talk talk their lives away
Your friend must be lying.
1. Its not worth the bother to try and hack an account with an authenticator unless you have the authenticator in your hand.
2. As said above, it is possible to get both items and toons back after several months.
3. This seem like a post mostly to flame Blizzard Gms.
That, I was just about to write it. Indeed, if your account has been hacked/illegal use, then they wont ask you to make an account ticket, nor ingame. They would just tell you to call their phoneline, and they'll support full out.
Many doesn't know this, but did you know that Blizzard support line is free to call on Skype? +44 800 0288246 is the golden number, and they are always there to help with such matters as this one.
FOMO: "Fear Of Missing Out", also commonly known as people with a mental issue of managing time and activities, many expecting others to fit into their schedule so they don't miss out on things to come. If FOMO becomes a problem for you, do seek help, it can be a very unhealthy lifestyle..
Yeah no you are straight up lying. I don't think we are getting the full story here. I'm getting the feeling this is just yet another thread made solely to discourage people from recovering their accounts so the gold sellers get more time to exploit compromised accounts and the economies of various servers.
Last edited by xanzul; 2013-08-30 at 09:08 AM.
Yeah....This is fake.... The proper channel for hacked accounts is the phone line. They wouldnt tell you to make tickets because your account was hacked and you wouldnt be able to log in to submit them.
You call, tell them you were hacked, they ask for proper ID, you give it, they shut down the account and investigate. Later you get an email telling you they investigated and you should scan for viruses then change your passwords and secret questions.
What do you define as "too long"? Ticket times are down to less than 48 hours with high priority tickets (such as account recovery) being dealt with almost immediately. It certainly doesn't take "days" to get addressed. Have your friend make a thread on the customer support forums detailing how Blizzard "wronged" him but warn him they will disclose some rather embarassing details if it means preserving the integrity of their reporting systems. They don't let people who are possibly working with gold sellers and botters spread misinformation.
Keep making tickets, it sometimes took me 5 tickets to get helped. Some GM's are simply to lazy. They can restore gold as long it shows up in the logs that it is lost. Even a couple months are fine.
For the sake of argument let's say your "friend" was completely innocent, is it possible he has removed his authenticator before the compromise occurred? Man in the middle attacks are very very rare and there are only at most a few documented cases of it. Just from my time on the customer support forums it is a fairly common occurrence for accounts to be compromised almost immediately when an authenticator is removed. Gold sellers don't have a problem sitting on account information for days/weeks/months/years at a time waiting for authenticators to be removed for whatever reason. They are also now heavily involved with identity theft in order to get authenticators removed. Then there is the fact many gold selling sites are now tricking players into providing them with personally identifying information such as photo ids and passports before allowing them to buy gold for the sole purpose of using said photo id to get authenticators removed in order to steal back the gold they just sold.
Authenticators are still vulnerable to Man-in-the-middle attacks or keyloggers.
Here's a tip for the next time this happens to you:
Change the password on a different computer. The computer you used is CLEARLY compromised and even though your scanner tells it is clean, should not be used again to log into the game or change your password until you've found and removed the problem.