I recently submitted the following ticket:
A friend of mine has been botting excessively in BGs for a long time, you need to investigate the account with the character (name)-(realm). I would greatly prefer he not be banned permanantely, but this behavior really needs to end.
I'm Game Master xxxxxxxxx. I definitely understand your frustration with your friend botting. >_< I also *really* appreciate hte report The issue is that our system currently isn't set up to address bot reports via tickets anymore. Instead, we use the right-click report method to investigate bots.
In essence, all that players have to do is select them, right-click their portrait, and select "Report Player For" -> "Cheating". Once we get it, we'll do our best to take a look into the issue! It's easy as pie for players, and helps us track these issues more easily and efficiently.
I know that this doesn't help in this specific case, but don't worry - players *hate* bots in BGs, so we'll get plenty of AFK and bot reports about this.
Thanks for your time, and have a good one!
Keep in mind this guy has been BG botting all day, every day, for weeks now. Clearly "report player for -> cheating" is either way too slow or just totally ineffective. And now they ignore direct ticket reports, this guy will probably never get caught. I am starting to wonder, could they be deliberately ignoring cheaters to avoid losing subs by banning people? Is this GM actually helpless to do anything about it?
Edit: Lets clear a few things up
The point of this thread is to analyze blizzards new response to botting, not to focus on the fact that it is a friend of mine that happened to get reported.
Second, I asked him to stop quite a few times first. He knows very well my position on cheating, he hates cheaters too, but he cares only for himself.
Third, this 'grand betrayal' of mine only harms my friend in a video game, and even then I asked for just a slap on the wrist.