Dear Customer,
We would like to inform you that access to your FINAL FANTASY XIV account has been restored. We have confirmed that compromised access was to blame and therefore lifted the ban. Furthermore, we have also removed the violation from your record.
To ensure your account doesn't get banned again, please delete any retainers with inappropriate names that were created while your account was compromised (if any) and hire new retainers instead. Similarly, please delete any characters with inappropriate names that were created by the third party.
Also, if you discover your account has and in-game damage such as missing items, missing characters or missing gil, we can investigate and attempt to restore game data. If you would like to request a game data recovery, log in to the Square Enix Support Center using the Square Enix account that was compromised and click the below URL to contact us.
If you haven't done so already, to maintain the security of your account we suggest adding a security authenticator to your SQUARE ENIX Account. A free software authenticator is available or you can purchase a physical security token to use our One Time Password system. For more details on our One Time Password system, please visit:
We thank you for your patience while we worked diligently to get this resolved.
Thanks,
SQUARE ENIX Support Center
I will politely look to point out they were not diligent and should of cleaned the account up in the MONTH of time they had to fix it.
Beer for everyone.
Except Square Enix employees.