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[2:15:25 PM] info: You have been connected with Grucanix.
[2:15:29 PM] Grucanix: Hi there
I'm just checking into your issue now
[2:15:44 PM] you: Hello thank you
[2:16:24 PM] Grucanix: Ok, I understand that you were using third party programs to automate your play and keep your character online?
[2:16:53 PM] you: It didnt play my character, it was Oqueue the addon. you know about it?
[2:17:32 PM] Grucanix: Yup, that would be considered a bot program.
[2:17:45 PM] you: what?!
[2:18:02 PM] you: Wow i did not know that
[2:18:07 PM] Grucanix: If it automates your play in any way and prevents you from logging off when you are AFK, it can still be a violation of the rules.
[2:18:45 PM] you: i didnt have a clue, there are tons of people using Oqueue
[2:19:02 PM] you: you're saying they can all be banned for having Oqueue installed?
[2:19:27 PM] Grucanix: I can ask a specialist to review your account to see what's happened, but if a violation was detected such as mining or herbing for a very long period, that would be a different matter, and a rather clear reason to close an account permanently.
[2:19:35 PM] Grucanix: I'll pass that on now so the specialist can check in detail.
[2:19:52 PM] you: Yeah sure but all i did was standing in SW AH