This is something that's been making me think for some time, and I think I've been able to pin point an answer but in reality, there are many different variables I've yet to consider.
I've been thinking about how the change in mentality for some players has changed, specifically analyzing the section of the player base that is relatively new to the game, either leveling their first character to cap, or those that have recently capped a character and have been playing for less than 12 months.
I've noticed a shift that players tend to be ruder than those that have been playing the game for a longer period of time (this data is 100% subjective as it is from my own experience leveling toons through dungeons or trying to help people understand the game at endgame content.) I am having an difficult time understanding why this would be, as I would tend to think that players would be more likely to receive help instead of turning it away with a slew of profanity.
Of course some "Newbs" will be more likely to accept help, but I have found that those that are generally older, 15-18 let's say, than those of a younger age, 10-14.
My real question is why this might be, and does it have something to do with how many of the older players (older used lightly) have experience in an online community where it is often the norm to be incredibly rude?
TL;DR: Why are Newbs ruder when they are older than younger?