Compared to Naxxramas 40 times, where only 0,1% even saw it, we currently have 1,5% being at 13/14H in SoO.
- - - Updated - - -
Btw, does Blizzard only answer Hunter pet problems in the last two months? I thought we had greater concerns in this game, than adding new pet families and having to talk about it in every other tweet.
<3Originally Posted by Socialhealer
@ Chaud: I just thought about it seeing that there are nearly three times as many characters as accounts in the data. If you havent, can you please do a chart for how many active lvl 90 characters an account has?
Last edited by nekobaka; 2014-01-09 at 09:50 AM.
What about if you go online, arrange a call back, you explain your issue. Blizzard tries to help, but in your eyes they're not helping. It get's to a point where they say there's nothing more we can do for you. So you go away think it over and come to the conclusion that you're not happy with that response. So where you would normally call back hoping to speak to someone different, who might be able to advise you differently, instead you have the same person repeating what they have already told you. So again you go away, still not happy, you arrange another call back. My worry is Blizzard will see your call request, if they log calls, they will be able to see a call history this enables them to ignore you. This takes what little power you have as a customer away.
If the system is fully automated then that should prevent the ability to cherry pick calls, but let's be honest we don't know what the backend of their system looks like and how they are using it.
If this service existed with the ability to still be able to ring Blizzard, then I'd say what a great service.
heroic raids, 1.5%...
Good god that's way lower then i thought i thought the people that are now STILL playing were all high end progression raiders, guess not.
I unsubbed few months ago, mop is bad and the only reason blizzard will learn is by $$$ and amount of players cause i AM the silent majority
Peter Hollens for president!
holy shit that was good
That 1,5% is only for world rank 1 to whatever the last kill of Klaxxi HC was, and that also only in 10 man raids.
<3Originally Posted by Socialhealer
Oh Hey, my question about the Toy box and maybe adding in older eng, Trinkets popped up on the Front page.. oh god i see how bad my grammar is
and i dunno, i was more hopeing that something so minor as the shrinkray turned into a clickable toy instead of a Trinket would of been fun
wow...barely anyone raids heroics...which is kinda funny when you think about it, whiners complain about lfr and want to remove something a large portion of players do yet are completely fine with resources going into something where only a fraction of the player base even aim for let alone achieve...
I used to work for roadside assistance and during the busy time (winter) if the queues were long, the caller was provided the option to press X to get on the callback list, what this did was keep the caller in his or her place in the queue and once their turn was up, me as an agent would receive the whisper and then would hear the dial-tone then hear it auto-dial for me and call the client. This DID NOT hurt their wait time as it was THE SAME whether they stayed there and waited in line waiting for me to get to them or not.
All this does is probably make a queue of callbacks and the agents receive either a automated ticket in their system that auto-dials the callback number or they do it by hand. It's probably NOT a random database of callbacks that the agent just randomly chooses when or who he/she wishes to call.
In all honesty, this is for the better, you may not see it, but instead of me waiting an hour in queue, I'll get my callback in an hour, seems like a better situation for me as a customer to get a call versus me wasting an hour waiting.
I suppose, you work in customer service and you rather make the customer wait and suffer!
1% or less have killed the last 4 bosses on heroic.
So all the people complaining here they've got noting to till WoD just happen to be in that 1%? What a coincidence.
Sure, we don't know what their backend looks like, but I think we can all agree that they probably will not be able to cherry pick what to call back. It is probably automated. Blizzard CS is probably just like any regular customer service call centre.
I've worked for various ISP's for tech support, roadside assistance, etc... Some had callback options, some did not, the one's who had callbacks were intertwined with the incoming calls. The callbacks were still placed in the queue of incoming calls. There was no difference if I would of wasted an hour waiting for someone to pick up or for them to place their callback request and our system auto-dialed them after the hour wait just like if they were waiting in queue.
This is a huge plus and bonus for anyone who values their times during peak hours of customer service demand. There is nothing bad here.
This is what is going to happen...
Instead of 100 people waiting in queue for CS, waiting for who knows how long, these 100 people place a callback request and they are essentially in a "queue" and will be called back accordingly.
Caller #100 had to wait two hours in the queue.
Callback #100 probably will get his call back in two hours.
What would you prefer? To waste two hours waiting? Or to get your call when you would of if you would of waited?
It's the same if there was let's say 1 or 2 people in queue versus 1 or 2 callback requests, the length of time for the callback will probably mirror the length of time of wait if waiting on the line.
This is a major win for the consumer.
I can't even bring myself to level a second character to 90 this expansion, and yet on average people are running 3 characters through SoO heroic mode?The data used today is a sample made up of 6.2 million characters from 2.2 million accounts, with at least one character active after November 26.
If blizz didn't do heroic raids 3 of the teams in my guild would probably just quit. Having a higher goal keeps people playing and I'm enjoying our journey to heroic Garrosh and I wish more players had the opportunity to participate. Heroics can be fun if the group allows it to be.
And the hunter pet conversation was with 1 dev a couple days ago. It was one of many many questions they answered that day and probably only made it on here bc they eluded to potential new pet. I didn't expect an answer when I asked it.
Agreed on the callback system. Most of Microsoft Premier support works on this structure and it is amazing.