We should only have one race while we're at it, because who cares what their character looks like, amirite?
If this game didn't have some focus on how you look, the game wouldn't have so many features that focused solely on aesthetics. The game is 9 years old and won't stay in the competition if it still looks like year one Runescape. Wood carving faces covered in flashy armor with tentacles, Christmas lights and Garrosh's left nut hanging off of them look pretty goofy.