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  1. #181
    I always just call them, you might not get what you need done right then, but most the time they get it done faster and done right.

  2. #182
    Quote Originally Posted by Demona3 View Post
    Hi there, excuse me. They *should* worship my "fucking customer ass". I pay their salaries. So does countless others. Asking for good customer service should be the least of their worries.
    I hope you keep this attitude in mind if you ever work a customer-facing job and are treated like this. Remember: 'THEY PAY YOUR SALARY'. You should 'WORSHIP' their ass. ...

    Or not, and instead act and expect to be treated like a human being and treat them like the human beings they are in turn. Mistakes get made. 200 tickets a day? Maybe for one or two servers. I would guarantee they see far more than that a day. When you're a group of even hundreds set against millions, well, the numbers just aren't in your favor.

    But go on, tell them that you pay their salaries and to worship your ass. See where that gets you.

  3. #183
    No its not, trust me. Business & costs vs potential loss (this includes bad PR) - not worth it.
    They still did the right thing. And Hey, I actually am THE customer in this case.
    Last edited by Rapti; 2014-01-24 at 08:07 PM.

  4. #184
    Warchief Geminiwolf's Avatar
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    You know, just the other day after having some loading screen bug, people in trade chat were saying how the player support feature sucks now because it's all computerized. There's no more live chat from mods, or "Game Masters" or at least when you do send for live help it'll take days of waiting for them to contact you. I was saying how it's as if they're too lazy to help us anymore, their own customers. Was it really that hard of a job to help somebody out in the game? It's just all about cutting corners and making money faster anymore in the game industry. Companies don't care about their customers only the money their customers give them.
    Last edited by Geminiwolf; 2014-01-24 at 09:06 PM.
    "Wine was invented by the Romans... for orgies. And orgies are not too much fun if no-one wants to do it with you."
    "What the heck you gonna do if you're on a picnic and have an ice cream and the ants crawl on the ice cream, what are you gonna do? You're gonna eat the ants because it's made out of protein."
    For your health.

  5. #185
    No the core problem are totally bullshit reports.

  6. #186
    Quote Originally Posted by Geminiwolf View Post
    You know, just the other day after having some loading screen bug, people in trade chat were saying how the player support feature sucks now because it's all computerized. There's no more live chat from mods, or "Game Masters" or at least when you do send for live help it'll take days of waiting for them to contact you. I was saying how it's as if they're too lazy to help us anymore, their own customers. Was it really that hard of a job to help somebody out in the game? It's just all about cutting corners and making money faster anymore in the game industry. Companies don't care about their customers only the money their customers give them.
    It's not a hard job, but it's an expensive job to hand hold each and every customer that contacts you. At 15$ your sub doesn't pay for much hand holding LOL.
    Quote Originally Posted by Elrandir View Post
    My starfall brings all the mobs to the yard.
    Laurellen - Druid Laurellin - Deathknight

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