It seems like CTU has had a lot of issues.
1) CTU needed to be defended a lot better. Nerve gas released. A EMP was exploded. CTU was bombed. CTU was invaded. Jack's wife was killed at CTU. It's like common man. They've gotta do a lot better than that to defend CTU.
2) No personal calls at all allowed in CTU. All stations monitored at all times.
3) All family and friends threats must be reported immediately. Far better to report and come up with a plan rather than screw everything up.
4) Better background checks of employees. Common man. Too many moles in CTU is just outrageous.
5) Better trained security guards. This is kinda the same thing as no. 1. But, those security guards are like rent a cop guys. They are always dying. Seriously?
6) I would hate to be a doctor at CTU. They are always dying or being threatened. Common man. Don't let a known criminal get operated on without constraints and so close to the shiny knives. And, at least have someone nearby just in case.
7) A counselor to resolve employee problems and fights.
Those are a few initial thoughts.
Those are some initial thoughts.