As we all now Blizzard is VERY cautious on how they word their sentences, always try to respond in a kind way that doesn't spark outrage.
They go by the saying "The customer is always right"
We also know that Blizzard has put up with so much shit over the years from the players, who are complaining about everything they do.
I feel bad for them for trying to do their best, but instantly get shot down by players
But what if, for once Blizzard retaliated in the same way players are posting on forums/twitter/in-game etc etc.
Like "you know what, stop complaining, you're wrong and this is what we feel is best, and you have to accept that"
Would the reaction be "how can they do such a thing to us, we haven't done anything to them" or "I guess you're right, sorry"?