As well, Blizzard does't react against inactive accounts if it appears that the user has wished to make it active.
I am sure, many doesn't seem to have problems, as well... It can be fixed so fast, a scan and 10-30 minutes, and it is fixed.
Their phone support is there, though flawed with the use of callback but was added as they were thinking it would assist people more to have no wait time on the phone, losing money. All we can see from their side, might just be that your account has been activated and serviced via your mail. Many inactive accounts end up being hacked due to the security of the users.