1. #1
    High Overlord Hoka Inumuta's Avatar
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    Question Removing Authenticator

    Hello! I'm in need of some advice. I have the physical authenticator on my account but it seems to have died. I tried to look it up but I couldn't really get a clear answer on my own. Please and thanks <3

    Also I'm not sure if this is the right place or not, sorry!

  2. #2
    Free Food!?!?! Tziva's Avatar
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    If you have SMS protect enabled, you can remove it via text message. (if you don't, I highly recommend you use it next time)

    Otherwise I think you need to get on their web support and give them the serial number to have them remove it.

    (For people don't have the serial, you usually have to send in an ID to prove you're the account owner)
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  3. #3
    High Overlord Hoka Inumuta's Avatar
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    Thank you for the help. I'm not good with these kinds of things haha.

  4. #4
    The Lightbringer Kurgath's Avatar
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    Quote Originally Posted by Tziva View Post
    If you have SMS protect enabled, you can remove it via text message. (if you don't, I highly recommend you use it next time)

    Otherwise I think you need to get on their web support and give them the serial number to have them remove it.

    (For people don't have the serial, you usually have to send in an ID to prove you're the account owner)
    How exactly?

    EDIT: Nvm! Found it!

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