Sold laptop on ebay problem

[Deleted]

I sold an old laptop this week and the buyer is complaining.
I sold it as "spares and repairs" because it wasn't working at all and I didn't have the charger so I just wanted to get rid of it.

It sold for £34/$57 total and cost me £12/$20 to post it so I gained £22/$37 (£1 = $)1.7.

It's pretty old and can't find much information about it, I put the model into google and got this spec
CPU: Intel Core 2 Duo T5300 1,73Ghz
RAM: 2GB DDR2
HDD: 160GB
GFX: Intel 945 Express Chipset up to 256MB shr

Turns out the spec is this:
Intel® Celeron® M440 1.86GHz Processor
512MB DDR2 Memory
80GB SATA Hard Drive.

The new and old model use the SAME MODEL NUMBER and look exactly the same

But yeah basically this guy buys broken laptops and fixes them and sells them.
He's complaining the spec is wrong and he won't get back what he paid for it, and I disagree, old laptops routinely sell for £60~80 on ebay.

What should I do about this? I'm in the wrong thanks to the model number confusion but either way he's lying about not getting a return on it, I know for a fact people buy old cheap laptops for more than double the price he paid.

ALSO it comes with a windows vista key, which sell for £20~40 on ebay.

[Deleted]

He is being a dick about it considering he is getting it for peanuts, but unfortunately he is in the right. You sold something with an incorrect description and it is up to you to make this right. He has a right to take this complaint to ebay and they will support him, you have not got a leg to stand on.

[xenogear3]

You are joking right.
There is no way that you don't know the processor, memory and HD size.

Is this your own laptop?
or just got it from somewhere else?

[cyndallis]

http://pages.ebay.com/help/sell/item...described.html

Edit: To be clear, IMHO, you're at fault in this instance and he has every right to complain. It doesn't matter whether or not he can actually get a return or not, he should have gotten what he paid for which was the item and specifications you advertised.

[Deleted]

He is being a dick about it considering he is getting it for peanuts, but unfortunately he is in the right. You sold something with an incorrect description and it is up to you to make this right. He has a right to take this complaint to ebay and they will support him, you have not got a leg to stand on.

That's what I thought.
Either way there's not much HE can do, he can complain sure, but ebay will probably say ok, you're entitled to a refund so return the goods to the seller.
It's gonna cost him at least £10 to send it back, and why would he send it back when he knows there's a decent profit on fixing it?

You are joking right.
There is no way that you don't know the processor, memory and HD size.

Is this your own laptop?
or just got it from somewhere else?

No I'm not joking, I found it in storage, and I don't know how it got there.

[Hyve]

Even if a genuine mistake, you didn't detail the specifications properly, and he paid for something and didn't get it. You're in the wrong, just return the money and re-list it again properly.

[Deleted]

you broken the ebay rules
sry.

[Orange Joe]

That's what I thought.
Either way there's not much HE can do, he can complain sure, but ebay will probably say ok, you're entitled to a refund so return the goods to the seller.
It's gonna cost him at least £10 to send it back, and why would he send it back when he knows there's a decent profit on fixing it?


No I'm not joking, I found it in storage, and I don't know how it got there.

You forget this will go as a mark against your account. Good luck selling anything with low ratings.

[N-7]

While the deal is great considering both specs. You technically laid to him when you gave him the wrong description and he is entitled to a refund.

[Deleted]

That's what I thought.
Either way there's not much HE can do, he can complain sure, but ebay will probably say ok, you're entitled to a refund so return the goods to the seller.
It's gonna cost him at least £10 to send it back, and why would he send it back when he knows there's a decent profit on fixing it?


No I'm not joking, I found it in storage, and I don't know how it got there.

Look, you fucked up not him. Take this on the chin, give a full refund, resell the item and chalk this up to experience. Next time be 100% accurate when describing an item, people can be very anal.

[Bigbazz]

If the item is different to what you advertised then he can get his money back. Ebay almost always sides with the buyer and infact you have to go a long way as a seller to make sure you don't get duped. You can make your point and try to come to an agreement, but expect to have to refund him.

Technically it's also not on the buyer to pay for the return postage either, even though it is the generally accepted way of things, disagreements over this happen a lot, sometimes Ebay will offer to pay the return postage for you, to help settle the dispute.

[Hyve]

That's what I thought.
Either way there's not much HE can do, he can complain sure, but ebay will probably say ok, you're entitled to a refund so return the goods to the seller.
It's gonna cost him at least £10 to send it back, and why would he send it back when he knows there's a decent profit on fixing it?

What a terrible attitude, and chances are eBay will take the £10 from your account if you don't co-operate. You messed up, not the Buyer, nor eBay, so you best play ball.

[Deleted]

It's gonna cost him at least £10 to send it back, and why would he send it back when he knows there's a decent profit on fixing it?

Not sure, but since you listed it wrong...don't you have to pay for the return postage?

but either way he's lying about not getting a return on it, I know for a fact people buy old cheap laptops for more than double the price he paid.

That's kinda irrelevant in this case.

[Deleted]

I've sent him a message saying I'll give him a refund and he can return it, but I doubt he will, I think he's going to pressure me for a partial refund so he can get some money back from me and sell it for a bigger profit.

[glo]

Yeah if he returns it I'm pretty sure eBay will pull the shipping charges from your account as well since it was not as described. Really, don't mess around with it, you're at fault and could possibly get barred from eBay and PayPal.

[Deleted]

Really, don't mess around with it, you're at fault and could possibly get barred from eBay and PayPal.

Even if not, negative Feedback is never something you'd like to have in your eBay profile.

[Rob D]

Are you so sure he didn't buy the laptop because he needed the parts to repair one with the specs you gave? And since he didn't get the parts he actually needed you wasted him that money?
And yes, refurbished laptops might range from $60 to $80, but you need to buy those parts. It might take 2 or 3 broken ones to get all parts, so there won't be much of a profit margin for him in it. I highly doubt that parts simply magically appear from the Magical Laptop Fairy.

Also you blow him off, even though you sold him something that is worse than what you advertised. Single Core instead of Dual Core? One Quarter of the Ram? Harddrive half the size?
Dude, YOU totally messed that up.

[Belerophon]

I've sent him a message saying I'll give him a refund and he can return it, but I doubt he will, I think he's going to pressure me for a partial refund so he can get some money back from me and sell it for a bigger profit.

You're riding a fine line here since you were initially in the wrong. Work with him and consider this a lesson learned for next time.