Hey folks,
I've been trying to find a blue post, I think from Ghostcrawler but possibly someone else, for a while and having no luck. Basically it was regarding the negative feedback or forum complaints and the response came down to explaining how those posts are still positive, despite being negative opinions. Essentially it was focusing on the fact that the players who post their complaints are still passionate about a product and their opinion on the product and how that's better than people falling silent because they've stopped caring.
Anyone vaguely remember this and able to find it for me, as I have had no luck.
Many thanks!