Comcast strikes again.

[jugzilla]

I have a feeling this guy recently got promoted to Retention, on the basis that he can sound like Vince Vaughn on the phone.

Smells like commie muslim socialism if you ask me.

The real answer is, TimeWarner and Comcast have powerful lobbies that wouldn't allow this.

and the real, real answer is, you can't run fiber into every little community in the US, and you can't force it on Time Warner, Comcast, etc when they have purposely divested in those areas. The US isn't built like Europe.

[Tackhisis]

Is there a transcript available anywhere?

[LaplaceNoMa]

The guy who called them is an idiot. Just make up bullshit answers and get on with your life.

"I'm moving to Russia."

Done.

Even though we have a shithole of a country here, amazingly our internet services cost around ~20$ for 100/100 mbps. So... moving to Moscow might indeed be a good idea if you want good cheap internet.

[Realsykes]

I had to send in a written letter that took 4 months to get approved to cancel my Balley's membership.

Sometimes, businesses are assholes.

[jugzilla]

Even though we have a shithole of a country here, amazingly our internet services cost around ~20$ for 100/100 mbps. So... moving to Moscow might indeed be a good idea if you want good cheap internet.

Tiny was just using Russia as an example. He could have said France, Singapore, or Cleveland.

100 mbps upload, that would be impressive. In the west, the upload is horrid, of course nobody needs 100 mbs unless they are running a server or something.

[Ravenblade]

Tiny was just using Russia as an example. He could have said France, Singapore, or Cleveland.

100 mbps upload, that would be impressive. In the west, the upload is horrid, of course nobody needs 100 mbs unless they are running a server or something.

Podcasters and Youtube hosts love that kind of upload speed too. I certainly wouldn't have minded that kind of speed for my 100+ videos.

As for the OP:
This sounds like the hotline of a religious sect: "How dare you quitting the Church of Comcast? Listen, apostate, stay with us! Don't leave the herd!"

[Sunseeker]

and the real, real answer is, you can't run fiber into every little community in the US, and you can't force it on Time Warner, Comcast, etc when they have purposely divested in those areas. The US isn't built like Europe.

You can when you give them billions of tax dollars to do exactly that. In fact, we DID give them billions of tax dollars to do exactly that. So yes, when you hire someone to do a job, pay them IN ADVANCE (which is stupid) and they DONT DO THEIR JOB, then you can fire them, get your money back or take them to court and force them to do their job.

Except, they've got lobbyists who are ensuring that businesses like Comcast simply get to take the money and run.

The fact that the US has terrible infrastructure is no excuse to keep our infrastructure terrible. If someone is getting paid to improve it, as a taxpayer I should damn well have a reasonable right to expect the people employed by my government with our taxes to do their bloody job.

[Low Hanging Fruit]

Cable companies are holding onto a dying media that they dominate -- TV. While they also supply a vast majority of the internet connections in the United States they also do things to damage or even out right hurt things on the internet that compete with TV directly. Ever notice sometimes those YouTube steams suck? Your Twitch randomly lags out? Netflix just isn't working right now? Thank for local cable TV company for routing all that stuff though the worse possible and busy ports to make you go purchase a TV package. If they were smart they would start to shift to a pure internet path, update the wires they got paid to do, and combine it all into one neat package. But then you wouldn't be able to milk two tits at once. So it will never happen.

Screw their lobbyist and screw cable companies.

[Symphonic]

$80????

i pay $35 for 50mbps from comcast

How is that possible? Do you "bundle" and so your portion of internet is 35 dollars? I don't want cable, I don't want phone service, I only want internet.

[-aiko-]

How is that possible? Do you "bundle" and so your portion of internet is 35 dollars? I don't want cable, I don't want phone service, I only want internet.

Even then I don't believe it. Different areas are different but I pay $120 for an internet/cable bundle (because my roommate just needs to watch Game of Thrones...even though we have HBO Go....). I really don't believe there is a $35 50mbps package.

[Hottage]

For the land of the free, the USA has a fucking abysmal track record when it comes to customer service it seems. Especially in the telecom business.'

Netherlands if you want to swap provider you literally ask for a code (which they are required by law to give assuming your minimum contract is expired) and then you just cancel or give the code to a new provider if you are transferring.

Took me, I think, 3 days to transfer from Online to KPN, and that included time getting the new box delivered. Oh, and I pay €50 a month for 40Mbps internet, TV and telephone (with unlimited calls to NL landlines and mobiles).

I feel sorry for you guys across the Atlantic, it's like you're stuck in the Dark Ages for customer support.

[Masark]

and the real, real answer is, you can't run fiber into every little community in the US, and you can't force it on Time Warner, Comcast, etc when they have purposely divested in those areas. The US isn't built like Europe.

Yes you can. You just need the will and the (relatively little) money to do it.

Right now, fibre is being rolled out to everywhere in every city (local definition of a "city" is a community with a population greater than 5,000) in the province. They're expecting to be finished by 2017.

The joys of having a government-owned phone company.

[-aiko-]

I feel sorry for you guys across the Atlantic, it's like you're stuck in the Dark Ages for customer support.

Weep for us! We have to put with terrible customer support while already getting terrible service. I mean, look our internet download speeds compared to other countries. Then look at how much we pay.

[Spiralphoenix]

Is there a transcript available anywhere?

1. "I want to cancel my service"

2. "Why?"

3. "Because I want to cancel my service."

4. "Why?"

5. repeat 3 & 4 about 500 times.

[Apexis]

As someone that worked for Comcast in this capacity and given that Comcast also stated that is not the normal with the CS agents, which is completely false you are trained to do actually this. Your job is to blow smoke up the customer butt and get them to either not cancel or con them into upgrading their services. Making them believe that this will actually fix their problem or issue they are having with the service. Your job is to do whatever it takes to make sure that you band-aid the problem well enough that you don't have send a truck out on a call, this cost to much.

I hated working there, but it was a job, but we had so many repeat callers every day that It got to the point where you could only do so much over the phone for them and then after thoroughly pissing them off, you roll a truck give them a big discount or credit on their service and then get talk to about spending so much time on the phone with the person and trying to justify why you gave them such a big credit.

You would also be asked why you did not get them to upgrade their service with another feature while you had them on the phone for so long, I mean seriously they were more on the verge of dropping their entire service, then considering asking them to upgrade, like that what going to fix the problem. Many CS would do exactly that and the customer would call back in after about a half hour or so and be yelling at me. This guy or gal said my service would get better, if I upgraded to the next tier or whatever.

Most case the person that helped them just upgraded the service and did nothing to fix the actually problem, but was going to get a kicker in his or her next paycheck for the upgrade. What I usually did was take them back down to the service they had in the first place try to fix the problem over the phone, if I could, if not I rolled a truck.

It is really hard to work for a company the try its best to cheat their customers. Having the moral center that I do, I found it very hard to not be ethical while preform my job. My ethics got the best of me and after about 2 years I got fired for doing my job. I have not had Comcast service since I left the company. I also would not have cable services, if they were they only ones in town.

It funny I have had AT&T U-verse for going on 6 years and I have had to call them twice in all that time. I worked for Comcast and got discounted service and had to have a truck show up every single time a storm hit the area or had to wait hours for them to get services back online. This mostly occurred on a weekly basis, sometimes more than twice a week.