1. 2015-01-02, 10:42 PM #1
    Alexanderjac
    Alexanderjac is offline
    Stood in the Fire Alexanderjac's Avatar
    10+ Year Old Account
    Join Date
    Jan 2014
    Posts
    393

    Exclamation Need help! (locked out of Battle.net)

    My phone is completely busted: water damage. Now, I can't access my phone for the SMS protect or Authenticator code. Because of these two things, I am no longer able to log onto WoW or my Battle.net account. Whenever I tried sending a ticket to the support center while not logged on, all I got was a dead page that said "this webpage is not available".

    This is kinda scary, because I don't know how to get back on my account. Can anyone help?
    Reply With Quote Reply With Quote
  2. 2015-01-02, 10:43 PM #2
    Stop Pretending
    Stop Pretending is offline
    Legendary! Stop Pretending's Avatar
    7+ Year Old Account
    Join Date
    Apr 2014
    Posts
    6,791
    Quote Originally Posted by Alexanderjac View Post
    My phone is completely busted: water damage. Now, I can't access my phone for the SMS protect or Authenticator code. Because of these two things, I am no longer able to log onto WoW or my Battle.net account. Whenever I tried sending a ticket to the support center while not logged on, all I got was a dead page that said "this webpage is not available".

    This is kinda scary, because I don't know how to get back on my account. Can anyone help?
    Call Blizz, they will hook you right up. Same thing happened to me last year, took maybe 10 minutes.
    Quote Originally Posted by Mormolyce View Post
    We only burn oil in this house! Oil that comes from decent, god-fearing sources like dinosaurs! Which didn't exist!
    Reply With Quote Reply With Quote
  3. 2015-01-02, 10:44 PM #3
    Deleted
    I used their live chat function and they removed my authenticator in minutes, the other option is to call them.
    Reply With Quote Reply With Quote
  4. 2015-01-02, 10:48 PM #4
    Blueobelisk
    Blueobelisk is offline
    The Insane Blueobelisk's Avatar
    10+ Year Old Account
    Join Date
    May 2011
    Location
    New York
    Posts
    16,885
    Buy a new phone and restore all your old apps from a backup.

    Don't tell me you don't have an iPhone.
    Reply With Quote Reply With Quote
  5. 2015-01-02, 10:53 PM #5
    Alexanderjac
    Alexanderjac is offline
    Stood in the Fire Alexanderjac's Avatar
    10+ Year Old Account
    Join Date
    Jan 2014
    Posts
    393
    Yes, I tried contacting Blizzard, but every time I did, it would lead to a dead web page.

    I'm getting a new phone in about a week, but until then I don't really want to miss raids.
    Reply With Quote Reply With Quote
  6. 2015-01-02, 10:54 PM #6
    Jayburner
    Jayburner is offline
    Banned Jayburner's Avatar
    10+ Year Old Account
    Join Date
    Jun 2011
    Location
    every one of my key strokes is actually a brush stroke on the canvas that is the off-topic forum
    Posts
    5,962
    my authenticator barely shows digits anymore. I should get it off my account.

    - - - Updated - - -

    Quote Originally Posted by Alexanderjac View Post
    Yes, I tried contacting Blizzard, but every time I did, it would lead to a dead web page.

    I'm getting a new phone in about a week, but until then I don't really want to miss raids.
    just phone them.
    Reply With Quote Reply With Quote
  7. 2015-01-03, 06:46 PM #7
    Alexanderjac
    Alexanderjac is offline
    Stood in the Fire Alexanderjac's Avatar
    10+ Year Old Account
    Join Date
    Jan 2014
    Posts
    393
    That's the problem. I can't access their support line, whether I'm putting in a ticket, or trying to access live chat, or contacting them by phone. Every time I try to access their website for this, their page crashes, and I don't know why.

    - - - Updated - - -

    Please can anyone help? I can't even access their support line
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Social Media

Services

My Account

Support

Advertise

Resources

Terms of Service

Privacy Policy

Our Communities

© 2023 Magic Find, Inc. All rights reserved.