Account Issues

[Crazylexi18]

Hi, this is my first time posting here I only made this account cause me and my friend couldn't get any help from
Guild Wars Support even after he put in a ticket. I originally bought the game for him and we had played it frequently
up until a couple of months when we both became slightly busy with other things. We just now decided to pick it back
up and start again, but annoyingly when he tries to sign in from the launcher it gives him the error "Your Guild Wars 2
account has been suspended for a account issue. Please contact Support for more information." I can sign into my
account just fine, but I don't understand why he is having problems. We've put in many support tickets and there as
been no contact with either of us. I would really like some help. Is there any other way to contact Guild Wars 2 Support?

[chazus]

Unfortunately Arenanet is sort of notorious for meh support. May take a week to deal with. May want to check out things like this.

https://www.facebook.com/GuildWars2/...51938171709209

[Karizee]

He should have received an automated response almost immediately giving him a ticket number and telling him not to submit multiple tickets since that slows the process down. They are pretty good actually, login issues like resetting a password take 6 hours, gameplay issues like losing an item can take up to 3 days, but it sounds like your friend's account was hacked which can take up to a week to resolve.

But if his ticket somehow got lost in the mists and he hasn't received a response in 7 days, there's a thread you can post his ticket number to and they'll review it.

https://forum-en.guildwars2.com/foru...w-7-days-older

[Crazylexi18]

He hasn't even gotten an automated response which is confusing..I guess we don't really have a choice but to wait
longer. I was afraid it was a hack but wasn't really sure since I've never had it happen to me personally.
Thank you for your reply's though.

[Karizee]

Tell him to check his spam folder, some email providers send the mails there.

[barackopala]

When i got hacked i sent a ticket to arenanet and it took me around 2 days to get it back, check spam folder

[Morthulo]

I came back to the game yesterday but couldn't remember my password. Logged a ticket before going to bed, was resolved when I woke up. Check your filters.