Computer freezing / hanging / throwing BSOD's while playing games

[vandris]

Hello,

First off I'll list my rig (this was a pre-built PC, now I know I made a mistake):

- Asus B85M-G mobo
- i5 4570S @ 2,9 GHz + CM Hyper 103 CPU Cooler
- WD Caviar Blue 1 TB HDD
- HyperX 8 Gb DDR3 1866 MHz (single stick)
- GTX 750 Ti
- Aqprox 500 W
- Win 7 Home Premium 64 bit

My PC is only a year old, but ever since I got it I always had problems with it, mainly BSOD's.
So when I play games, mainly WoW, the game will randomly freeze / just hang, or I will get a BSOD. This usually happens when I try to open the map, click on an NPC, enter a portal, so basically when the game has to load something. It got so bad now I can't even play for 5 minutes. When it ends with a BSOD, sadly the PC won't create a dump file, so can't really analyze this myself, but it says it is a Kernel Data Inpage Error and often names the Ntfs.sys file. The only time when I get a dump file is when my CPU suddenly turns off and then back on (this happened a few times now). When the game hangs sometimes I can't even alt + tab out and close it with Task Manager, but if I manage to get to the desktop Windows is freezing too, although I can move the mouse I can't click on anything, so I have to hard reset. Sometimes when the freezing happens I can hear a small "click" noise from the inside of the PC, don't know if this has anything to do with the issue, just adding it.

Things that I tried:

- Clean Windows install (20+ times now)
- Running tests (memtest overnight - no issue, FurMark - no problem, HD Sentinel / CrystalDiskInfo - no problem)
- Installed latest chipset / audio / VGA drivers
- Installed all Windows updates I got
- Changed mobo, memory (under warranty)
- Bought new SATA cable - no luck
- Temps seem to be fine (while playing CPU is at 50°C, mobo at 30°C, vga at 40°C max.

I only get these problems when playing games, I can watch a 1080p movie, youtube, streams without a problem.
Any tip or suggestion is greatly welcome, I want to resolve this issue once and for all.

Thanks in andvance!

[Nuckels]

This is pretty mindboggling to be honest.

When you do a fresh install, do you use a system restore that is ona hidden partition that comes with some drivers and junkware or do you do one from a clean ISO/USB install?

You say you replaced the ram and memory, did you sent it back and whats what they told you they did or are you a 100% certain you didn't get scammed and just got the same parts back?

It could be a faulty CPU/GPU, can you upload the dumpfile you do have somewhere?
My advice first of all would be to get a gpu from somewhere even if its a shitty one just to run wow and see if it crashes, just to rule that out.
Im curious what the issue ends up being.

[WarBringerPT]

Have you tried downclocking your ram? you mobo specs state:
4 x DIMM, Max. 32GB, DDR3 1600/1333/1066 MHz Non-ECC, Un-buffered Memory
Dual Channel Memory Architecture
http://www.asus.com/Motherboards/B85MG/specifications/
It could be due to running your ram at a not supported speed.
Also, have you tried another hdd/ssd?

[vandris]

This is pretty mindboggling to be honest.

When you do a fresh install, do you use a system restore that is ona hidden partition that comes with some drivers and junkware or do you do one from a clean ISO/USB install?

You say you replaced the ram and memory, did you sent it back and whats what they told you they did or are you a 100% certain you didn't get scammed and just got the same parts back?

It could be a faulty CPU/GPU, can you upload the dumpfile you do have somewhere?
My advice first of all would be to get a gpu from somewhere even if its a shitty one just to run wow and see if it crashes, just to rule that out.
Im curious what the issue ends up being.

When I do a fresh install I do it from an USB stick.

I'm 100% sure that the memory is not the old one, the old one was 1600 MHz and the new one is 1866 MHz, so that is changed for sure. As for the mobo, I can't really tell, but I think it is a new one. Sadly the shop where I bought the PC couldn't figure out the problem (the computer was there 10 times...), so they played the "guess what is the problem" game, and changed these 2 components.

I would upload the dump files, but don't know a site that is good for that.

- - - Updated - - -

Have you tried downclocking your ram? you mobo specs state:
4 x DIMM, Max. 32GB, DDR3 1600/1333/1066 MHz Non-ECC, Un-buffered Memory
Dual Channel Memory Architecture
http://www.asus.com/Motherboards/B85MG/specifications/
It could be due to running your ram at a not supported speed.
Also, have you tried another hdd/ssd?

I had the exact same issue with my old 1600 MHz ram. I'm not really a tech savvy, so no idea how / where to do that.
I also had issues on day one with my hdd when I got the PC, the shop replaced it and it was fine for a few months...
Can't really change parts, my friends are all console fanboys, they mainly have laptops.

[Lathais]

When I do a fresh install I do it from an USB stick.

I'm 100% sure that the memory is not the old one, the old one was 1600 MHz and the new one is 1866 MHz, so that is changed for sure. As for the mobo, I can't really tell, but I think it is a new one. Sadly the shop where I bought the PC couldn't figure out the problem (the computer was there 10 times...), so they played the "guess what is the problem" game, and changed these 2 components.

I would upload the dump files, but don't know a site that is good for that.

Sounds like the old RAM was faulty and the your motherboard does not support the new RAM. Try going in to BIOS and setting the RAM to run at 1600.

[Nuckels]

I would upload the dump files, but don't know a site that is good for that.

Upload it to a googledrive or some other sharing website.

Sounds like the old RAM was faulty and the your motherboard does not support the new RAM. Try going in to BIOS and setting the RAM to run at 1600.

4 x DIMM, Max. 32GB, DDR3 1600/1333/1066 MHz Non-ECC, Un-buffered Memory

It indeed does not support ram running above 1600mhz, BUT we don't know if the ram is running at 1866mhz (does the asus bios even let you overclock your ram if the board doesnt support it?), and if the problem existed before the ram swap and it is the EXACT same issue, what are the odds of that really..

But thats not hard to find out, download cpu-z, go to the "memory" tab, make a screenshot and post it here please.

[Denpepe]

That PSU you have seems rather dodgy and seeing that your pc acts up once you start drawing more power I would not be surprised it is causing these issues.

If at all possible try to test your pc with a different higher quality one and see if it helps.

[vandris]

I never OC'd anything, didn't change a thing in the bios.

Hope this googledrive link will work: https://drive.google.com/open?id=0B8...WUE&authuser=0

CPU-Z screenshot: http://imgur.com/mbt75xm

- - - Updated - - -

That PSU you have seems rather dodgy and seeing that your pc acts up once you start drawing more power I would not be surprised it is causing these issues.

If at all possible try to test your pc with a different higher quality one and see if it helps.

The thing is, there are absolutely no issues while running tests which push the PC to the limit, only games are causing trouble.

[Nuckels]

So that is running at 1600mhz and is fine, will post or edit later with my findings regarding the dump.

Edit: scratch that, you uploaded shortcuts to the dump rather then the dumps themselfs. Reupload the dumps themselfs please.

[vandris]

So that is running at 1600mhz and is fine, will post or edit later with my findings regarding the dump.

Edit: scratch that, you uploaded shortcuts to the dump rather then the dumps themselfs. Reupload the dumps themselfs please.

I hope this will actually work:

http://www47.zippyshare.com/v/EzY7qJle/file.html
http://www47.zippyshare.com/v/scGxLw0Q/file.html

[Nuckels]

You say you have no temp issues, does that machine run a overclock?

http://www.cpuid.com/downloads/hwmon...nitor_1.27.zip could you run that while playing a game for 10minutes (state what game) and make me a screenshot of all the info (maximise the program).

Having a hardtime spotting in this dump what exactly causes it, gonna put them here and ask for some help.

 CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8008922910, Terminating object
Arg3: fffffa8008922bf0, Process image file name
Arg4: fffff80002f80940, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

PROCESS_OBJECT: fffffa8008922910

IMAGE_NAME:  wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  wininit.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0b1819c8 fffff800`03010342 : 00000000`000000f4 00000000`00000003 fffffa80`08922910 fffffa80`08922bf0 : nt!KeBugCheckEx
fffff880`0b1819d0 fffff800`02fc65ab : ffffffff`ffffffff fffffa80`09a92b50 fffffa80`08922910 fffffa80`08922910 : nt!PspCatchCriticalBreak+0x92
fffff880`0b181a10 fffff800`02f340cc : ffffffff`ffffffff 00000000`00000001 fffffa80`08922910 0000007f`00000008 : nt! ?? ::NNGAKEGL::`string'+0x2a546
fffff880`0b181a60 fffff800`02c7bcd3 : fffffa80`08922910 00000000`c0000006 fffffa80`09a92b50 00000000`00000026 : nt!NtTerminateProcess+0xf4
fffff880`0b181ae0 00000000`776cde9a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00befb88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776cde9a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe

dump 2

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007e8fb10, Terminating object
Arg3: fffffa8007e8fdf0, Process image file name
Arg4: fffff80002fc7e20, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

PROCESS_OBJECT: fffffa8007e8fb10

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`07176e38 fffff800`0305a582 : 00000000`000000f4 00000000`00000003 fffffa80`07e8fb10 fffffa80`07e8fdf0 : nt!KeBugCheckEx
fffff880`07176e40 fffff800`0301099b : ffffffff`ffffffff fffffa80`08c5d940 fffffa80`07e8fb10 fffffa80`07e8fb10 : nt!PspCatchCriticalBreak+0x92
fffff880`07176e80 fffff800`02f7c26c : ffffffff`ffffffff 00000000`00000001 fffffa80`07e8fb10 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x29d16
fffff880`07176ed0 fffff800`02cc3b53 : fffffa80`07e8fb10 fffff800`c0000006 fffffa80`08c5d940 00000000`00940e00 : nt!NtTerminateProcess+0xf4
fffff880`07176f50 fffff800`02cc0110 : fffff800`02d446f9 fffff880`07177a38 fffff880`07177790 fffff880`07177ae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`071770e8 fffff800`02d446f9 : fffff880`07177a38 fffff880`07177790 fffff880`07177ae0 00000000`00941b10 : nt!KiServiceLinkage
fffff880`071770f0 fffff800`02cc3f42 : fffff880`07177a38 00000000`00011b34 fffff880`07177ae0 00000000`009415e8 : nt! ?? ::FNODOBFM::`string'+0x48054
fffff880`07177900 fffff800`02cc2aba : 00000000`00000000 000007fe`fcbcd8c0 00000000`76f9e401 00000000`00011b34 : nt!KiExceptionDispatch+0xc2
fffff880`07177ae0 00000000`76e990c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00941530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e990c2


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

[vandris]

You say you have no temp issues, does that machine run a overclock?

Nope, no OC at all.
Here is the HW Monitor screenshot while playing WoW: http://imgur.com/4eMXnEh

[Kadil]

Not saying this is the solution to your problem but I had the exact same issue, frequent bsod while playing games. I built this pc myself and for ages thought it was something I had done wrong.

I tried running it without each stick or ram, without the gfx card etc.
In the end it turned out to be my case, corsair 750d, which has a transparent screen. My dog walked past the case and his fur was almost sticking to the screen, the static electricity caused a bsod. I have since moved my case more under the desk so the dog can't get to it and have had no problems since, luckily no components were damaged.

[Nuckels]

At this point honestly, get a GPU from somewhere, even just a shitty one and play wow on it, if you dont crash after a time you normally definately would have atleast we got a lead.