Hello, so I sold an virtual account about 10-15 days ago and now a buyer filed a dispute. O got this message from Paypal this morning "The buyer has filed a claim stating this transaction was made without the account holder's knowledge or consent of transacted in error". The fact is, that he sent the money for friends and family. What should I respond to Paypal ?
By the way, I see that in the case is written "Unauthorized Claim" so is it possible that Paypal will close this case without my explanation ?