Is this an unreasonable request

[drwelfare]

I am in the process of shopping for a new service/utility truck, considering I work out of the thing and it serves as somewhat of an office I'm looking for certain things.
Was speaking with a dealer out of town since local places don't respond to me. Salesman from dealer calls me (I asked them to email not call) while Im in the middle of a job, explain what Im looking for they tell me what they have on hand. \

I ask what "what is the height from the ground to the utility rack" and he tells me they cannot accommodate that request. I didn't say what I wanted to.
Is a simple measurement too much of a request to ask for?
I need to know this because Im not a big dude and want to make sure I can reach things.

I do not foresee them getting my money

[Garnier Fructis]

Should have asked if they had tape measures. If so, then they're pretty lame.

[drwelfare]

Should have asked if they had tape measures. If so, then they're pretty lame.

Would think somewhere would have one. Maybe I should mail them my coupon for Harbor Freight

[cuafpr]

lol that's a piss poor salesman, when i was selling cars i would have asked for a call back number got a tape measure and let you know asap.

[GodlyBob]

I own a truck for work. ..or I used to work out of it. Knowing the height of a work truck is one of those things the owner should be familiar with. With my ladder rack im at just about 6'8", and can, and often do, have some issues fitting into a lot of commercial garages. You should know what your clearance is for any largish vehicle, hell, I would expect anybody who owns a truck with a ladder rack to at least estimate the aproximate height to with in 6" or so. It's absolutely not unreasonable to ask, especially if you tell them why you're asking.

[Feral Camel]

I wouldn't expect him to know the answer off the top of his head but its something he should be willing to find out. Not unreasonable at all... shop somewhere else.

[GodlyBob]

I wouldn't expect him to know the answer off the top of his head but its something he should be willing to find out. Not unreasonable at all... shop somewhere else.

If you know how tall you are, you can probably guess how tall your vehicle is by comparison.

[Stop Pretending]

No it's not, and the dealer is moronic for not doing that simple request. I would also needed to know so I would know if it would fit in my garage. That is just laziness.

[alexkeren]

If you know how tall you are, you can probably guess how tall your vehicle is by comparison.

While true, the OP can't exactly do that since as he said in his post, it's an out of town dealer.

@drwelfare: I would have followed up with, "so what I hear you saying is you cannot accomdate any request for specifications, measurements, etc."

[Curanhadin]

Would think somewhere would have one. Maybe I should mail them my coupon for Harbor Freight

Then they would probably get a bad measurement, harbor freight sells shit.

[GodlyBob]

Then they would probably get a bad measurement, harbor freight sells shit.

It works. Is still want to hit up a home Depot or something for a tool I might actually love, but if you're low on zip ties or just last a screwdriver, it's not a bad place to go if you don't have the time to drool over tools you can't afford this month

- - - Updated - - -

While true, the OP can't exactly do that since as he said in his post, it's an out of town dealer.

Yeah, but I mean the dealer selling it should be able to do 10 second of mental math along the lines of "I'm 5'9", ladder rack is just below eye level, which makes it around 5'6" ish"

[Garnier Fructis]

Then they would probably get a bad measurement, harbor freight sells shit.

Them's fightin words.

... though I will concede that their mini flashlights are really crappy.

[Deleted]

I am in the process of shopping for a new service/utility truck, considering I work out of the thing and it serves as somewhat of an office I'm looking for certain things.
Was speaking with a dealer out of town since local places don't respond to me. Salesman from dealer calls me (I asked them to email not call) while Im in the middle of a job, explain what Im looking for they tell me what they have on hand. \

I ask what "what is the height from the ground to the utility rack" and he tells me they cannot accommodate that request. I didn't say what I wanted to.
Is a simple measurement too much of a request to ask for?
I need to know this because Im not a big dude and want to make sure I can reach things.

I do not foresee them getting my money

Got a reputation for being difficult?

[Independent voter]

Business must be good if a salesman isn't interested in a sale. That or it was the owner's teenage son who's forced to work at the family business over the summer.

[Stormdash]

Not the answer given by anyone who wants the sale.

[Toosdey]

I can't see how it's a difficult question to answer.

[Bosen]

They're being lazy. They should go out of their way to earn your business.

[Emageht Tsoluoy]

I am in the process of shopping for a new service/utility truck

I do not foresee them getting my money

Shop online.

Find a truck you like, and go to the dealer in person with that info. (keep it general, like the base model truck)
They are more vested into helping those that know what they want. (less work for them, and it makes you look like an easy sell)

Dealers only like to sell the generic crap they have on their lot, not custom vehicles.

If you ask for specifics, especially without going in person, they will write you off immediately as a 'no sale' and tell you to fuck off.

Because Vehicle Salesmen (new and used) are usually giant dickbags, and want to do the least amount of work possible, for the most amount of money/commission.

[onaldtieace]

I wouldn't expect him to know the answer off the top of his head

[Deleted]

lol that's a piss poor salesman, when i was selling cars i would have asked for a call back number got a tape measure and let you know asap.

There are soooo few decent people working sales though.