1. #1

    Blue Screen help

    Hi there! My computer is an Alienware Aurora, purchase in 2014. Today, while playing a game on the computer, my screen Blue Screen of Death'd twice within a two hour period, due to an uncorrectable hardware error. I am not entirely sure how to fix it, how to go about finding the error reports, etc.
    Here are some error reports I was able to find though. Not sure if they can be of use. This is the first time its ever happened to me, and they both happened in such a short period of time that I'm concerned something is drastically wrong. Thank you so much for your help.
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2015-11-04T19:34:43.130011600Z" />
    <EventRecordID>266142</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>AndrewClark-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">292</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0xfffffa800ba49028</Data>
    <Data Name="BugcheckParameter3">0xbe200000</Data>
    <Data Name="BugcheckParameter4">0xb110a</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor ID: 2

    The details view of this entry contains further information.
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-11-04T19:35:54.732736200Z" />
    <EventRecordID>266232</EventRecordID>
    <Correlation ActivityID="{5A60B817-ABD4-484B-A323-E7A7B073444D}" />
    <Execution ProcessID="1768" ThreadID="4012" />
    <Channel>System</Channel>
    <Computer>AndrewClark-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    - <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">2</Data>
    <Data Name="MCABank">20</Data>
    <Data Name="MciStat">0xbe200000000b110a</Data>
    <Data Name="MciAddr">0x176023fc0</Data>
    <Data Name="MciMisc">0xfe205082000086</Data>
    <Data Name="ErrorType">9</Data>
    <Data Name="TransactionType">2</Data>
    <Data Name="Participation">256</Data>
    <Data Name="RequestType">0</Data>
    <Data Name="MemorIO">256</Data>
    <Data Name="MemHierarchyLvl">2</Data>
    <Data Name="Timeout">256</Data>
    <Data Name="OperationType">256</Data>
    <Data Name="Channel">256</Data>
    <Data Name="Length">928</Data>
    <Data Name="RawData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ata>
    </EventData>
    </Event>

  2. #2
    Any chance you could upload the full mini dump files?

  3. #3
    Most Microsoft replies to these "Cache Hierarchy Error" reports are to update the bios and update all chipset drivers.

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