Whats wrong with that awful Customer Support they are having on quests man.
Why that changed for the worst.
I currently have 2 quests bugged, 1 can't deliver cause its from the druids scenario that I have completed already and the npc was supposed to be somewhere in the scenario which I got no access to, the other one of course is Emerald Dream for druids.
On both occasions the GM's told me that the quests are looking into and it is a bug although they cannot retroactively fix it for me.
I've seen way too many posts about quests been bugged for the first 3 weeks and its completely normal given the fact that they gave us so many quests and options it was expected that there would be some bugs and issues.
The problem is though that there is noone there to help you with those bugs and you just get an awful respond that "yes its our bug, although its your problem now and we can't help you".
In the past you'd contact them and they would help you out at least and try and make it right. Nowadays just a robotic response.
TL;DR GM's cant assist you with bugged quests which is something that was happening in the past. Blizzards customer support has changed for the worst.