Fascinating article on toxicity in online communities. Researches sifted through Wiki comments and parceled out the as hominem attacks. The next question would be, would policing the toxic minority improve the overall community discourse?
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We've all heard anecdotes about trolling on Wikipedia and other social platforms, but rarely has anyone been able to quantify levels and origins of online abuse. That's about to change. Researchers with Alphabet tech incubator Jigsaw worked with Wikimedia Foundation to analyze 100,000 comments left on English-language Wikipedia. They found predictable patterns behind who will launch personal attacks and when.
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The researchers also found that an outsized percentage of attacks come from a very small number of "highly toxic" Wikipedia contributors. A whopping 9% of attacks in 2015 came from just 34 users who had made 20 or more personal attacks during the year. "Significant progress could be made by moderating a relatively small number of frequent attackers," the researchers note. This finding bolsters the idea that problems in online communities often come from a small minority of highly vocal users.