There's been a fair bit of confusion over how exactly the Report Post button should be used, if it should be used at all. I'm going to try and clear some of that up and help you help us clean up some of the spam that's floating around the forums.
What "report post" button?
There's actually 2 report links spread around the forum. For reporting posts, you can see "Report to Moderator" at the bottom right of the post you wish to report (Screenshot), for reporting private messages you can find "Report to Admin" in a similar position at the bottom right of each PM (Screenshot).
Ok, and what does it do?
When you report a post on the forums, an email is sent to any moderator who the forum decides is responsible to deal with that post. For example, reporting a post on the Rogue forums sends one to the global moderators + Grindfreak, but reporting a post in the BG forums will only alert the global moderators. That is because some forums have certain people dedicated to them - namely, the class forums.
This email tells each moderator 4 specific things: Who reported the post (Not that important), why they reported the post (Very important), what post it is (Very important) and who posted it (Slightly important). When we receive a post report, we generally look at the post, see if the reason given is valid (Or if we see any obvious other things while we're there, great), and deal with it accordingly. We also tend to go through the recent post history of the offending user and the thread it was in to see if there's any further action that needs to be taken.
So why should I use it? Isn't that your job?
There's over 1,500 posts a day, and only about 15~ moderators who will be online during that day (on average). With this in mind, we literally cannot go through every post and pick out the bad ones. So that's why we need your help - if you see any posts you feel go against our Forum Guidelines, then please report it and tell us why! If nobody reports a post, there's a very small chance we will notice it, but if it is reported it'll be dealt with very quickly.
So how exactly do I use it? I go through each post in a thread and hit report?
Basically, yes, but we'd much rather you didn't do exactly that. To report a single post, simply click the appropriate link and give us a simple reason. But if there's multiple posts in a thread that needs cleaning up, then to some moderators it may look like you're spamming a single post (Due to each post having the same name). To avoid this, you can report a single post, give a reason, and point out that other posts in this thread are violating the rules/offensive (Links are an optional but are a great help).
My page timed out while I was reporting a post. Do I send it again?
Ok, this one's a tough one. There's a very known issue that the website will stop loading (time out) when you're reporting a post. It's up to you if you want to try reporting it again, as sometimes it worked but didn't show you and sometimes it didn't. A general rule is try again a single time if it fails, but don't do any more than that (Max 2 reports).
Do we get any reward for this?
You may have a cookie. Terms and conditions apply.
Why does the post report link say "Report to Moderator", but the PM one say "Report to Admin"?
That's not a mistake. For privacy reasons, only Administrators have access to private messages and only if someone reports the PM in question. For this reason, it may take a little longer for PM related issues to be dealt with.
Are there any restrictions on reporting posts?
Please, only report posts for the following reasons:
Anything else would be considered abusing the reported post tool and will be dealt with. There is also a 15 second limit on reporting posts to discourage spam reports, so you may have to wait before reporting multiple posts. If you constantly find that you're running into the time limit, then please consider that you're spamming a moderator and there may be an alternative (See "reporting multiple posts").
- It's against our forum guidelines.
- It's offensive or abusive.
- It's blatant spam, flaming or trolling
- The user in question has a signature or avatar violation.
- To request the thread be stickied.
- To request the thread be moved, locked or deleted (If you're the author).
How can I be sure at what point it is ok to report someone?
Good question, and I can't think of a good answer! If you find yourself hovering over the report button for a post because you're not sure if it's report worthy or not, report it anyway. You won't be sending out that many reports if you stick to the "one report per thread" rule, and it's better safe than sorry. If you do find yourself sending a report once a minute though, then I'd suggest having a little break from the report button ;P
Some people report every post they see while others report only in emergencies (links to viruses etc). It's entirely up to yourself what you think is "report worthy", but remember that it's us, not yourselves, who makes the final decision over whether or not the post is worth deleting, the poster worth punishing, etc. The report post tool is just a way of saying "hey, there might be something over here worth looking at", not "This post is 100% spam. Ban this user and delete his posts!" (Some people do that )
How will I know if a post has had action taken against it?
If a post has received an infraction, there will be a red icon card () visible in the bottom right next to the "report post" link. However, when you see this icon, please don't make replies in the thread pointing it out or mocking some one for it. You'll only be hurting yourself if you do this.
I have another question.
Post it in this thread and I'll see what I can do