I've recently bought an authenticator for my wow account but am having problems linking the authenticator to my wow account.
I follow the link from the literature I recieved with the authenticator to www.blizzard.com/security-token/
I then follow the link there to associate the authenticator to my wow account by logging into account management. This is where I have my problem.... I get a message "account error". "This Battle.net account does not have any World of Warcraft accounts associated with it. To merge a World of Warcraft account with this Battle.net account, click here."
The problem is my wow account is definitely merged with a battlenet account already. I log in with an email adress and have been playing since it was mandatory to log into wow with a battlenet account. If I do follow the link to merge my wow account with battlenet I can clearly see my wow account already listed under "Manage my games". If I try and merge my wow account using my old none email account name anyway then I just get the message "You have already merged this account".
I have a friend who has the exact same problem every time he's tried to associate his authenticator with his account for the last few days.
I made a post on the technical support forum but that will probably take ages to be answered as would an in game ticket which would probably just get answered while I was offline anyway.
If anyone who has any experience of this problem or has any idea how to solve it then i'd appreciate any help you can give. I'm an EU player... not sure if this makes any difference.