So I get 5-man ToC as my random. All 3 dps tell me they haven't done it before. I figure I can talk them through it. I ask if they jousted before, and none of them have. This is a bad sign, but I try and stick with it. So after 10 minutes 2 of the dps still can't figure out how to equip the lance...
They tell me they don't have one, but they get the message about how you can't have anymore of that item when they try and get one. I tell them it's in their bag, but they dont' believe me. So I do the only rational thing. Then tank and I decide it's best to wipe this in style, and tell the two dps that they can just attack the mounts as they normally would.
So the event starts, they all impale themselves on the horses, they third dps can't figure out how to work the shield, and we wipe on jouste. The tank and I have a good laugh and leave, but deep down I worry about people some times.