Cool story, brah! I mean seriously, Im glad it went this well for you. I myself have no story to tell, mostly because I dont install/download shit I shouldnt and I have a good firewall. And brain.
They actually get to you almost immediately when you have important problems such as the OP or I myself have experience with bugged elite quest mob in the end of the Scholazar quest line, also princes on 10man HC where we killed the active one the other two just stayed at 1HP, unkillable.
But when you bother them with some random shit... It takes days, yea.
OP you are lucky Took me a week to get account back/gear back