Just got myself a new monitor, the Dell U2711.
I went to the store yesterday to pick it up, but when I brought it home I found out that it was defect; the screen wouldn't turn on at all. So early today I drove back to the store to have it replaced. I thought it would go smoothly as it was obviously DOA and I had been in the same store talking with the same guy less than 24 hours ago. I was wrong. "Sorry sir, I can't exchange a DOA unit without my supervisor's permission". Seriously? His suggested solution to me was basically to take the damn package back home (mind, it weights 15 Kg and due to its size isn't exactly easy to carry) and come back tomorrow. This had me a bit aggravated as I knew there was one more unit in stock (not to mention that his view on customer service was a bit... sub-par). But, with strong will-power and a bit of swearing one can accomplish almost anything, and after a bit of back-and-forth I walked out of there with a functioning monitor. Then I had some problems with the parking meter, but that's another story.