1. #1

    Issues with PC while running WoW on 4k monitor

    Hi,
    few days ago i got a new 4k monitor and i'm having a weird issue with it while running wow, basically whenever im running wow, the pc shuts down and turns back on, on it own after around 10-15min of playing.
    I tried playing on full screen mode (usually playing on full window mode) but that didn't resolve the issue, although the game did run longer on full screen.
    any idea where could the issue be ? for the record i did try running few more games on the 4k monitor on ultra settings and didn't have this issue.
    regarding the PC:
    - i7 4790.
    - 16g ram.
    - GPU GTX 1070 FD 8gb.
    - PSU - 650W.
    - Monitor : Samsung LED PLS 4K U24E590D

    i did notice that the GPU temp. while running wow was between 78-80c but i have been told that this is normal for this card.
    regarding the cores temp. i didn't notice anything unusual with it while wow was running.

    any kind of help would be appreciated.

  2. #2
    The Patient Doomislav's Avatar
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    Have you tried running other games at 4k? Or is it just WoW that seems to cause the problem?
    I protest the persecution of the Light in Reality.

  3. #3
    Yes, i ran Dark Souls 3 and The Witcher 3 for about 40-45 min each on Ultra settings with no issues.

  4. #4
    PSU - 650W
    Uh-oh. This does not bode well.

    Can you post your PSU's specs with reasonable detail?
    Veteran vanilla player - I was 31 back in 2005 when I started playing WoW - Nostalrius raider with a top raid guild.

  5. #5
    Quote Originally Posted by esamzhalka View Post
    ...the pc shuts down and turns back on...
    It might be blue screening & rebooting.

    Can you try running BlueScreenView and see if there are entries in there?
    If nothing in there, does sound like it would be the PSU.

    Would be a good idea to download a temperature monitoring program, such as CAM / Hardware info and see if the CPU gets over 60°C

  6. #6
    Pit Lord Miuku's Avatar
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    Quote Originally Posted by Sturmbringe View Post
    Uh-oh. This does not bode well.
    Why wouldn't it? A system such as his even with a few drives and external USB devices barely reaches 400W even at full tilt.

    People grossly overexaggerate how much juice modern computers require.
    :: We are cows - proud and true. Come on Tauren - Moo Moo Moo!

  7. #7
    Have you done graphics driver updates? I would also suggest lowering your graphical settings to see if that fixes your issues. Also yeah... 650W is more than enough. Have you checked your windows logs to see if there is any useful information there?

    Update: I doubt it's your PSU being that you can play other games without issues that tax your system harder but can you get us the brand/model of your PSU aswell?
    Last edited by Mythbredor; Yesterday at 03:27 PM.

  8. #8
    Quote Originally Posted by Miuku View Post
    Why wouldn't it? A system such as his even with a few drives and external USB devices barely reaches 400W even at full tilt.

    People grossly overexaggerate how much juice modern computers require.
    Brand of PSU helps...

    You can have 1000 Watt el cheapo blow up your system.
    CPU: Intel Core i7 4770K - CPU COOLER: Noctua NH-U14S - GPU: MSI GTX 1070 AERO OC - GPU COOLER: Arctic Accelero Xtreme 4
    MOBO: Gigabyte Z87X-UD5H - RAM: Crucial Ballistix Tactical LP 16GB - SSD: Crucial M4 256GB - HDD: 2x WD Blue 1TB 2,5"
    CASE: Antec P280 - PSU: Seasonic Platinum 760 - OS: Windows 10 Pro 64-Bit

  9. #9
    Quote Originally Posted by Miuku View Post
    Why wouldn't it? A system such as his even with a few drives and external USB devices barely reaches 400W even at full tilt.

    People grossly overexaggerate how much juice modern computers require.
    Bad quality PSU's may be rated at 600W and yet output 400W at best. Read Johnny Guru's to educate yourself.

    In addition, bad quality PSU's rated Rank 3 and lower in Tom's Hardware PSU Tier List V2.0, have been know to blow up, fry components and shut down when stressed amongst other things.
    Veteran vanilla player - I was 31 back in 2005 when I started playing WoW - Nostalrius raider with a top raid guild.

  10. #10
    Regarding the PSU its most likely a no name brand, but then again this doesnt happen with other games although i only checked 2 other games.
    Regarding the drivers everything is up to date.
    Ill have to check the windows logs when i get back home and ill give an update with a picture of tempratures while its running.

  11. #11
    Immediately replace your PSU if it is a no name brand or even if it had a brand name found in the "Tier 4/5" of Tom's Hardware PSU Tier List V2.0.

    "Tier 4: Built down to a low price. Not exactly the most stable units ever created. Very basic safety circuitry or even thin gauge wiring used. Not for gaming rigs or overclocking systems of any kind. Avoid unless your budget dictates your choice."

    "Tier 5: Avoid IMMEDIATELY. These units are highly unsafe to use. No such protections added, very thin gauge wiring used, false advertising and too much to list. Reference to a higher tiered unit for a better, money saving and a much safer unit. For your safety's sake, please don't order or pick one up for use in your system. These units are a potential fire hazard and could even kill you, let alone your system."

    When Tom's Hardware PSU experts speak, you should listen. Closely.

    http://www.tomshardware.co.uk/forum/...tier-list.html
    Veteran vanilla player - I was 31 back in 2005 when I started playing WoW - Nostalrius raider with a top raid guild.

  12. #12
    small update
    the system log from today's crash:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 9/26/2016 11:19:49 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: System,Correlation Hint
    User: SYSTEM
    Computer: DESKTOP-DMSDTT2
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-09-26T20:19:49.967451300Z" />
    <EventRecordID>904</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-DMSDTT2</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    </EventData>
    </Event>

    http://i.imgur.com/x9aLmKy.gif

    now it might very much a PSU issue, but in the mean while until i get a new PSU i'll look for a kernel power fix of some sort.

  13. #13
    Looking at this error log vs what you were trying to do, I's say its most likely that WoW is asking for the CPU to do more work but the PSU can't deliver enough power over the Aux rail causing a crash. WoW is known for being a bit of a bully to CPU's so having a high quality tier 1/2 PSU is a always suggested and a must if you want to keep gaming at 4K.

    there is no " fix" for this all this error says is the system suddenly lost power. for now I suggest playing WoW at 1440P untill you get a new PSU that can handle the power load of your system.
    PC: CPU - i7-4790K, MoBo - MSI Z97 gaming 5, Memory - 16G Corsair vengeance LPX DDR3, GPU - EVGA 970 FTW edition, Storage- 1x Sandisk X400 M.2 512GB, 1X WD blue 1TB HDD, 1x WD green 1TB HDD, PSU - EVGA 550W 80+ bronze.

  14. #14
    Yeah that sounds like the kinda thing a PSU would be causing. Loss of power from over-voltage that the PSU can't supply or doesn't think it can supply safely if its at least not a complete scumbag PSU.

    Quote Originally Posted by krunksmash View Post
    for now I suggest playing WoW at 1440P untill you get a new PSU that can handle the power load of your system.
    Can also look into 4k upscaling as that seems to tax the CPU less than true 4k, for WoW at least.
    Last edited by Xs; Yesterday at 09:13 PM.

  15. #15
    yeah, for now i'm actually not even using that monitor for WoW, just keeping it as the main desktop until i replace the PSU then will see if it changes anything.

  16. #16
    I would not go by that error log, if you press the reset button it would give that error too, look at other logs to see what actually errored, if you look further you should see a log from the same time that your pc had the issue and that one is the one to go by, I've had crashed caused by nvstreamingagent or msi-active-x whatnot.

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