Originally Posted by
Wyr
Hello everyone,
I recently sent an email to blizzard's support asking to remove my authenticator because I was stupid enough to upgrade my ipod's OS before removing it myself. They sent an email back asking for some information. I sent them my burning crusade authentication key and my secret question answer. The next day, around the same time I sent the email, they sent me a customer satisfaction survey. Is this the way most of blizzard operates, just saying they helped someone then sending them a survey?