They look really nice in certain configurations
Paladin with no silly beard or dumb hair? Looks like a bad-ass protector of the light.
Shaman in a skirt with a dumb-ass goatee? Looks like a whiny man-child, imo.
Their cast animation are not my favorite is part of that. And Enh shaman would be miles ahead of an Ele shaman, for example. And you can make an Ele shaman OK, but I dunno, I guess it's just that they start off at a disadvantage in my personal taste.