As for bugs, I think that people get an idea that fixing a bug is a simple task, involving the clickety-clack of a couple of buttons, and you're done. First, that's not the case; usually these things aren't -nearly- as easy to fix [or easy to predict in the first place] as people assume. Second, when several bugs happen at once [as they usually do, and unannounced to boot!], the support team probably has to prioritize which are more immediate problems.
For instance, severe class imbalances is above the worgen female laugh, but the worgen female laugh is above looking a little sunk-in-the-ground in some places in Stonetalon.
People need to learn to have patience. [Ironic that the very things that taught us to be so impatient are the very things we need patience with the most! lol ]