I just picked a word closely resembling the idea, it could have been fanboys or 'white knights'.
I can relate to your filling of the concept 'elitist'.
And I didn't intend to direct this at you of course (how could I have known even...), so I hope I didn't insult you in that regard.
As for the communication: they are seriously bad at that part... at least in my book.
It's more than being understaffed, which seems to be a general issue at Anet at the moment for some obscure reason.
It's also their decision to always hold vital info back. They're really scared of being pinned to a statement it sems.
Bit silly, since that's exploding back at them now:
never seen so many quotes from their manifesto thrown at their recent changes...