Please help me! Very urgent!

[Deleted]

Hi

Today when I turned on my computer I got a BSOD right after opening Google Chrome and Skype (I also turned on my headset which is the Logitech G930). I wrote down the error code and restarted my computer, ready to post it here. As soon as I started Google Chrome I got another BSOD. I restarted my computer a second time and this time unplugged my G930 cable and opened Malwarebytes and Firefox instead. I didn't crash this time.

I've recently had some problems lately (happens once every other week or so) which made me unable to start any programs, I could see them in the Windows task manager although they only used 104-105k memory. When I then tried to access anything on my computer I got an error and I couldn't properly restart the computer because I would get stuck on "Logging Off...". I haven't paid much attention to it as it fixes itself if I restart the computer. I'm sorry if this is all useless information but I really want to find the solution to this.

Error code #1:
Stop: 0x0000007E (0xFFFFFFFFC0000005, 0x0000000000004, 0xFFFFF880051FAD68, 0xFFFFF880051FASC0)

Error Code #2
SYSTEM_SERVICE_EXCEPTION
Stop: 0x0000003B (0x00000000C0000005, 0xFFFFF9600015FE11, 0xFFFFF8800A886150, 0x0000000000000000)
Win32k.sys - Address FFFFF9600015FE11 base at FFFFF96000070000 date stamp 4df2dbd1

Here's some general information about my computer, if you need anything else to be able to help me just ask and I shall post it.

Operating System - Windows 7 Professional 64-bit
BIOS - Phoenix - AwardBIOS v6.00PG
Processor - AMD Phenom 9550 Quad-Core Processor ~2.2GHz
Memory - 4096MB RAM
GPU - ATI Radeon HD 3650

What is wrong with my computer? What does the error codes mean?

I found these errors today in the Event Viewer:

The cpuz135 service failed to start due to the following error:
The system cannot find the file specified.


The AODDriver4.0 service failed to start due to the following error:
The system cannot find the path specified.

Temperatures are cool and there's no overclocking involved.

Today, after using the computer for about 20 min I get a third BSOD.

PAGE_FAULT_IN_NONPAGED_AREA

Stop: 0x00000050 (0xFFFFF880091D87C0, 0x0000000000000008, 0xFFFFF880091D87C0, 0x0000000000000000)

After I turned off the computer I couldn't get it to start, the power button did nothing. I unplugged it for 20~ sec and then tried again. I got it to start and now I really want to know what I should do next. Please help me! Should I do a Driversweep? System restore?

---------- Post added 2011-08-18 at 02:41 PM ----------

Doing a memtest. Be right back.





hopefully

[Adappy]

That would appear to be either the RAM or the hard drive. Try running a S.M.A.R.T. test on your drive as well

[OhpUldum]

S.M.A.R.T tests are very unreliable. Run a program such as HDDScan to scan the hard drive for read errors, for the program to work though you will need to enter Windows but you can run it from safe mode. Tap F8 repeatedly to bring up the Windows menu then select safe mode with networking so you can download HDDScan.

[Deleted]

Nothing wrong with my RAM. Ran memtest86+ and had no errors.

In my last thread someone suggested that my BSODs was due to a driver conflict. Are you sure that my harddrive could be the problem? I've done a system restore and installed all the important windows updates again. Everything is working so far.

Whenever I get the error with no programs starting I can't access my harddrive ("request timed out" or something similar shows up) so it feels like something could be wrong with the harddrive itself.

I'll try running the HDDScan and if it can't detect any problems I'll either wait or run a driversweep (as suggested in the previous thread).

[OhpUldum]

BSOD's can definitely be caused by bad blocks on the hard drive, which if any are found by HDDScan you will want to replace the drive as it is just a matter of time before she blows up on ya.

Should nothing be found while it may seem extreme your best option might actually be to backup your important information and do a fresh installation of Windows. This is assuming you have your motherboard / OS disks available. I generally format my drive every 4 to 6 months as more of a precaution than anything else. Keeps things fresh.

[Deleted]

BSOD's can definitely be caused by bad blocks on the hard drive, which if any are found by HDDScan you will want to replace the drive as it is just a matter of time before she blows up on ya.

Should nothing be found while it may seem extreme your best option might actually be to backup your important information and do a fresh installation of Windows. This is assuming you have your motherboard / OS disks available. I generally format my drive every 4 to 6 months as more of a precaution than anything else. Keeps things fresh.

I just did a fresh installation a few months ago so there shouldn't be a need to do another one now. I'll get a new computer at the end of the year anyway.


(slightly off-topic: ROFL @ the HDDScan forums http://en.rlab.ru/forum/index.php?PH...9830&board=1.0 linked from http://hddscan.com/ It's pretty much 100% porn and scam posts )

[OhpUldum]

Yeah I've never bothered to look at their forums. Just the program comes on Hirens boot utility and is nice and simple.

[Deleted]

http://support.microsoft.com/kb/307545
You might want to try this, if you'll keep getting bsods after this you can be 100% sure it's a hardware problem.

[Deleted]

http://support.microsoft.com/kb/307545
You might want to try this, if you'll keep getting bsods after this you can be 100% sure it's a hardware problem.

I don't think I can trust you. Not having a CPU-Z signature is -10 points in trust but on the other hand you do have a My little pony avatar which guarantees that you are trustworthy

[Bigsilly]

http://support.microsoft.com/kb/307545
You might want to try this, if you'll keep getting bsods after this you can be 100% sure it's a hardware problem.

link is for Windows XP SP3 issues, he clearly stats he is using Win 7 x64

---------- Post added 2011-08-18 at 05:40 PM ----------

@ OP
Step #1, blow the dust out of the PC, you would be surprised how many hardware issues can be caused by a buildup of dust around the processor and/or memory.
Step #2, let that PC rest a while and see if the error still happens on boot, if so find a way to grab Hiren's boot CD and test that hardware - http://www.hiren.info/pages/bootcd

If letting it rest made the error go away for 20 minutes or so, check the fans for functionality inside. Something could be overheating.

[Deleted]

I don't think I can trust you. Not having a CPU-Z signature is -10 points in trust but on the other hand you do have a My little pony avatar which guarantees that you are trustworthy

Uhh...

Just make sure to make the necessary adjustments, check if the files are there and stuff since you're using Windows 7. It'll uninstall all your drivers, programs and reset the settings but leave the hard drive intact, you might want to make a registry backup to change it back to the way it was if it doesn't help and you don't want to install everything from the start. Here's a good program http://www.softpedia.com/get/Tweak/R...y-Backup.shtml

[Deleted]

link is for Windows XP SP3 issues, he clearly stats he is using Win 7 x64

---------- Post added 2011-08-18 at 05:40 PM ----------

@ OP
Step #1, blow the dust out of the PC, you would be surprised how many hardware issues can be caused by a buildup of dust around the processor and/or memory.
Step #2, let that PC rest a while and see if the error still happens on boot, if so find a way to grab Hiren's boot CD and test that hardware - http://www.hiren.info/pages/bootcd

If letting it rest made the error go away for 20 minutes or so, check the fans for functionality inside. Something could be overheating.

I cleaned my computer a few months ago. It was working after 2 years without cleaning it once. I've been monitoring the temperatures and everything is cool, even while playing games like Crysis.

[Cilraaz]

Again, it's 50 times more helpful if you include the minidump file (located in C:\Windows\Minidump). Upload it to any of the million free upload sites and link it here.

You say that your RAM is fine because you let memtest86 run. How long did you run it?

You're looking at one of a few things: A memory problem (RAM or VRAM), a hardware problem (such as a failing hard drive), OS corruption, software conflict or a faulty driver. Sadly, that's pretty much every problem possible, which is why seeing the minidump would help significantly.

Have you installed any new software lately, such as a new anti-virus?

[fedenar]

try removing some RAM blocks, or switch their sockets etc. Had this error on my old machine, because one of the sockets needed to be cleaned for dust. It is also possible that you need to update your BIOS or configure your BIOS.

[Asera]

This looks very similar to a machine I built at work recently, that kept bluescreening.

The HDD was the issue, despite not showing any SMART errors or bad sectors.

Assuming you let Memtest run for a good long while (at least 6+ hours) with no problems, chances are it's the HDD.

[blackblade]

Today, after using the computer for about 20 min I get a third BSOD.

PAGE_FAULT_IN_NONPAGED_AREA

Stop: 0x00000050 (0xFFFFF880091D87C0, 0x0000000000000008, 0xFFFFF880091D87C0, 0x0000000000000000)

After I turned off the computer I couldn't get it to start, the power button did nothing. I unplugged it for 20~ sec and then tried again. I got it to start and now I really want to know what I should do next. Please help me! Should I do a Driversweep? System restore?

---------- Post added 2011-08-18 at 02:41 PM ----------

Doing a memtest. Be right back.





hopefully

So "Page fault" makes me think it's a paging file issue.

It could be time for a new HD.

definately run a disk-checker. look for bad sectors, if it turns up empty, run a good defrag and see if the problem persists. also if the drive is near-full, do a disk cleanup.

[OhpUldum]

So "Page fault" makes me think it's a paging file issue.

It could be time for a new HD.

definately run a disk-checker. look for bad sectors, if it turns up empty, run a good defrag and see if the problem persists. also if the drive is near-full, do a disk cleanup.

Page fault in a non paged area is a general BSOD error caused by software conflict, driver error, corrupted system file, bad memory, or a bad hard drive mate.

[Deleted]

I only ran Memtest86+ for 1 hour (100% completed once). Should I run it over the night to see if it finds something or is it not leaning towards a RAM failure anymore?

I installed malwarebytes about a month ago and turned off the realtime protection & on startup even though they said it wouldn't cause any problems used together with Avast!

My harddrive has never been filled more than 50%.

@fedenar
I've heard that updating your BIOS is NEVER a good option.

@Cilraaz
Haha! I didn't think it would be that easy. Why didn't you tell me that I could simply upload it for you to see it?

http://www65.zippyshare.com/v/55710798/file.html
This is the most recent BSOD (I think?), the other seem to have disappeared but if I still have the problem I'll get another one tomorrow and if not then there's no reason to give you the old minidump anyway.