Ok, so roughly 2 years ago, on the 9th of November 2009 to be exact, I purchased a Sony Vaio Laptop for 999 Euros. It was quite a nice machine and one of the first running Windows 7. While it didn't offer much gaming power it still had a very nice Full-HD-screen and Blu-Ray player.
All and all I was quite happy with it.
That was until about 5 months ago when I had screen issues occurring on a regular basis. They became more and more persistent over time until they finally stayed permanently. Now since I was in Fiji at the time, I couldn't directly contact Sony CS. I had to wait until I was back in Europe.
Anyway after finally convincing Sony CS to pick-up my Laptop (it took about 6 emails explaining the problem, including pictures etc.) they sent me a bill over 562 Euros for the repair of the Laptop. OMGWTFBBQ !!11 was my reaction.
First, I don't understand why they are charging me for the repair of a Laptop, despite it still being in the 2 year warranty period.
Second, they must think I'm stupid if they think they can get me to fork out that much money on an old Laptop. I could get a much faster Llano APU for that kind of money.
Third, they still haven't explained to me properly why this damage isn't covered by warranty and why I'm being charged subsequently. This is frustrating to say the least.
I was wondering if any of you have any experience dealing with Sony Vaio CS. This is really boggling my mind at the moment.