Page 1 of 3
1
2
3
LastLast
  1. #1
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889

    ArenaNet support phone number?

    Anyone know if arenanet has a support line? I emailed them and I have yet to hear back. I'd love to talk to them on the phone but I can't seem to find a number for them.

  2. #2
    The Patient Ventashar's Avatar
    Join Date
    Mar 2011
    Location
    Florida
    Posts
    283
    Call by Phone: Phone customer service for billing and technical issues from Monday through Friday, 12 noon to 5 p.m. CT, by calling (512) 225-6359. Phone support for in-game issues is not available.

    That's on the NCsoft website.

  3. #3
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889
    WOW...

    So after being on hold for 47 minutes I hear 'you are first in line" and then the phone rings and fails to connect me to an operator and hangs up on me.


    AWESOME.

  4. #4
    Sorry to hear that. At least it's not as bad as trying to contact the VA office. Three hours on hold and then get disconnected...

  5. #5
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    I believe you are supposed to call NCSoft or use their webpage, NOT Arenanet.

    http://us.ncsoft.com/en/

  6. #6
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889
    That's the one thing about Blizzard, if you lost your account they were speedy to get it back to you. Probably the only plus side to paying a monthly fee.

  7. #7
    The Patient Ventashar's Avatar
    Join Date
    Mar 2011
    Location
    Florida
    Posts
    283
    Quote Originally Posted by Maklor View Post
    I believe you are supposed to call NCSoft or use their webpage, NOT Arenanet.
    That is correct, which is why i gave him/her the NCsoft number.

  8. #8
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    Quote Originally Posted by Whitewolfbeauty View Post
    That's the one thing about Blizzard, if you lost your account they were speedy to get it back to you. Probably the only plus side to paying a monthly fee.
    Pretty sure they can't handle account issues over the phone anyway.

    If you have been "hacked" you need to show proof of purchase as I recall it.

  9. #9
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889
    Yeah, I called NCsoft. And I was 33rd in queue ..

    only to be hung up on an hour later.

    ---------- Post added 2011-10-04 at 03:19 PM ----------

    I guess I'll email them again. *pulls hair out*

  10. #10
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    You need to log on to your NCSoft account and make a ticket, if you don't have a NCSoft account you need to make one.

  11. #11
    The Patient Ventashar's Avatar
    Join Date
    Mar 2011
    Location
    Florida
    Posts
    283
    Quote Originally Posted by Maklor View Post
    You need to log on to your NCSoft account and make a ticket, if you don't have a NCSoft account you need to make one.
    Actually it's not required to do that. I never log into my NCsoft account when i have to e-mail them for some reason.

  12. #12
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    Well you will need one anyways if you are going to play GW2.

  13. #13
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889
    I'm trying to get my account back. I no longer have the name or password. Anyway, I emailed them again.

    And now we play the waiting game...

    *Twiddles thumbs*

    Awe, the waiting game sucks. Let's play hungry hungry hippos!

  14. #14
    The Patient tehmark's Avatar
    Join Date
    May 2008
    Location
    Omaha NE
    Posts
    277
    Good luck. NCSoft is Terrible support and the only reason I don't 100% want to play GW2.

  15. #15
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    And as I said, you will need some kind of proof that you own the account or they (obviously) can't help you retrieve it, so have it handy or you've wasted your time.

  16. #16
    Herald of the Titans Snow White's Avatar
    Join Date
    Sep 2011
    Location
    Divinity's Reach
    Posts
    2,889
    Quote Originally Posted by Maklor View Post
    And as I said, you will need some kind of proof that you own the account or they (obviously) can't help you retrieve it, so have it handy or you've wasted your time.
    I know the name on the account, and the address on it. I know when it was created and I know the character manes currently sitting on the account. I also know when the account was last active. I'm sure they will have security questions for me to answer as well. So as far as proving Im the owner, it shouldn't be a huge problem if someone would jsut answer me. It's so annoying trying to get a hold of them!

  17. #17
    Immortal Maklor's Avatar
    Join Date
    Sep 2008
    Location
    Denmark
    Posts
    7,859
    As long as you have the activation codes I think you should be fine.

  18. #18
    The Patient Ventashar's Avatar
    Join Date
    Mar 2011
    Location
    Florida
    Posts
    283
    Quote Originally Posted by Maklor View Post
    As long as you have the activation codes I think you should be fine.
    Exactly what Maklor said in the quoted message. As long as you have the CD Keys used on the account, you will be fine.

  19. #19
    Scarab Lord Blznsmri's Avatar
    Join Date
    Aug 2010
    Location
    San Antonio, Texas
    Posts
    4,055
    NCSoft support sucks btw...
    Quote Originally Posted by SW:TOR
    Jokerseven - Kinetic Combat Shadow - Praxeum - Canderous Ordo
    Ce'lia - Combat Sentinel - Praxeum - Canderous Ordo
    Sentinel PVE Basics for the two Specs that matter

  20. #20
    The Patient Ventashar's Avatar
    Join Date
    Mar 2011
    Location
    Florida
    Posts
    283
    Quote Originally Posted by Blznsmri View Post
    NCSoft support sucks btw...
    Gonna have to disagree on this. I've had plenty of encounters with NCsoft support and it was fine everytime for me. Much better than the support i received from Blizzard back when i played WoW.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •