Patch 9.1.0 PTR - Build 38709

Blizzard Post on Very Extended Burning Crusade Classic Pre-Patch Maintenance
Originally Posted by Blizzard (Blue Tracker / Official Forums)
We’ve just made the decision to keep realms offline for another two hours while we work through further issues encountered in maintenance.

We’re now estimating that we’ll complete this work by 12:00 Midnight PDT.

That’s 2:00 a.m. CDT, 3:00 a.m. EDT, 3:00 p.m. AWST, 5:00 p.m. AEST, and 7:00 p.m. NZST.

Thank you very much for your continued patience and understanding.

Originally Posted by Blizzard (Blue Tracker / Official Forums)
No one on the WoW team that I’ve talked to this afternoon can remember a maintenance that took this long. It looks like that’s because we’ve never done anything like this in World of Warcraft, where we’re basically turning one game into two games and we need every player-character in both games to be perfectly playable as they all were just before maintenance started.

Please know this: there’s a good reason for how long it’s taking, and our live operations team are making solid progress toward a resolution.

There are jobs that copy data and jobs that check the integrity of data and there’s an immense amount of data to process before we even begin the steps that we take to check everything manually. It’s not possible for us to lose anything, but it is possible for us to have an issue that requires a step to be repeated. In today’s case, the step we had to start over was a big one. While performing data integrity checks on the Burning Crusade Classic and Classic Era realms, we discovered an unfortunate issue with all player mail. The nature of the issue necessitated that we restore the portion of the database that contains that information in order to ensure nothing is lost. We’ve been in progress on this restoration for quite some time, but as you can imagine, it’s a huge amount of information.

We apologize for the delay in getting you back into Azeroth. We’re pretty sure we’ll be done in a few hours. It’s impossible to know with certainty, but our understanding of how long it’s going to take is coming into focus.
This article was originally published in forum thread: Blizzard Post on Very Extended Burning Crusade Classic Pre-Patch Maintenance started by Stoy View original post
Comments 131 Comments
  1. Harry Botter's Avatar
    Quote Originally Posted by deenman View Post
    I doubt it,literaly every talent they had is gone

    - - - Updated - - -



    testing things before you atempt it on live isnt something one needs to have a clue about,its basic good business practice,but at the end of the day we know that by losing a few subs bobby's yacht fund doesnt suffer as long as a few whales like you keep buying those micros and services,there was a video about it some time ago showing the stats on how much more valuable one dude buying their crap is vs dozens of subs,the normal subed player is literaly worthless in blizzards eyes

    also if you think i need to explain why testing things before trying them live to you is a good idea...idk...its a lost cause
    You still have no clue what's going on and it's cute you're so confident about it. You can't test this to a point where no issues would be found on the day it goes live. But you keep parroting "just test it hurrrr" like you know what you're talking about. It's really making my night.
  1. deenman's Avatar
    Quote Originally Posted by Naoto View Post
    It's amazing how one can have this stance on Blizzard yet still give them money, talk about brain damage.
    well since the token i havent spent any money on it,but either way,i never said i dont enjoy the game,i dont care about bobby's ethics or lack of it,or the devs obvious incompetence,as long as i still enjoy it ill stick around
  1. Tojara's Avatar
    Yeah I remember the good old days back when Vanilla, TBC and WoTLK, in addition to all of the patches in those expansions were fucking smooth sailing. They had all of their good employees back then, and nobody was polishing Bobby's ball sack with thousand dollar bills. They had thousands of people, never had to fire a single person, and the services provided were just fucking mint dude.

    I get that some of you are probably tilted beyond belief, but it's obvious to me that TBC is "ready" and that something unexpected happened while doing something they haven't done before. I really don't see how that's a huge stretch TBH.

    If that makes me a Blizzard shill, then so be it. You guys will be fine, relax. Take your anime body pillows, turn them over to that hole you dug out, and just plow away until you fall asleep. The servers will be up tomorrow.
  1. deenman's Avatar
    Quote Originally Posted by Daemos daemonium View Post
    How would the live esports team or people who worked on destiny help it go smoother?

    dont you dare use good arguments against me

    - - - Updated - - -

    Quote Originally Posted by Tojara View Post
    Yeah I remember the good old days back when Vanilla, TBC and WoTLK, in addition to all of the patches in those expansions were fucking smooth sailing. They had all of their good employees back then, and nobody was polishing Bobby's ball sack with thousand dollar bills. They had thousands of people, never had to fire a single person, and the services provided were just fucking mint dude.

    I get that some of you are probably tilted beyond belief, but it's obvious to me that TBC is "ready" and that something unexpected happened while doing something they haven't done before. I really don't see how that's a huge stretch TBH.

    If that makes me a Blizzard shill, then so be it. You guys will be fine, relax. Take your anime body pillows, turn them over to that hole you dug out, and just plow away until you fall asleep. The servers will be up tomorrow.
    imagine thinking technology or experience would have improved from 2007 to 2021,blizzard cant kekw
  1. Auxis's Avatar
    2 more hours? Ugh, I was hoping to play at least a LITTLE bit before I went to work; but I guess thats not happening.
    Eh, hopefully it'll be working in 8 hours time when I get home.
  1. Culex's Avatar
    Quote Originally Posted by Auxis View Post
    2 more hours? Ugh, I was hoping to play at least a LITTLE bit before I went to work; but I guess thats not happening.
    Eh, hopefully it'll be working in 8 hours time when I get home.
    Optimistic aren't we?
  1. ClassicPeon's Avatar
    Quote Originally Posted by Bigcountry11782 View Post
    They could fix it by not trying to get the game out before its ready.
    wdym its not ready?

    You do know this delay has nothing to do with the game being ready or not right?
  1. Unlimited Power's Avatar
    If anything, this implies they're pre-emptively copying characters to TBC and Classic servers meaning what you're paying for isn't even the act of copying your character but rather the activation of your pre-existing character copy.
  1. Zka's Avatar
    ROFL if EU finishes BC patching before US.
  1. Tharkkun's Avatar
    Quote Originally Posted by asd12a1 View Post
    Well they started @ 01AM in EU but something tells me it will not end any time soon

    Anyway, somebody really failed to do a proper test on the whole process. If you work in IT you know shit happens. Simply the amount of little shits ( mailboxes ) is just overwhelming I guess.
    Well according to their latest update it was a data integrity copy that failed. With the sheer amount of data required to run all the characters it's no wonder it's taking longer to replicate that portion a second time.

    Also they clearly tested it. Otherwise they wouldn't have caught the data integrity error and would've pushed it live with all the mail corrupted. That would've been a catastrophe. So yeah, shit does happen.
  1. Nite92's Avatar
    Quote Originally Posted by ClassicPeon View Post
    wdym its not ready?

    You do know this delay has nothing to do with the game being ready or not right?
    NO.
    Blizzard bad. Now laugh and agree please.
  1. Tharkkun's Avatar
    Quote Originally Posted by deenman View Post
    except they clearly didnt expect it to go wrong the way it did,its why the pre patch release was pushed back like what?3-4 times now?lol

    u know what they could have done?tested this procces BEFORE doing it so they would have known this would happen and given a more accurate timeframe from the start or simply say ''we dont know how long it will take'',but like they stated,this issue wasnt anticipated

    but its hard to anticipate and test stuff when you fire hundrets of people and only keep 1-2 guys even working on classic
    Clearly you don't know the difference between the role of a developer, IT admin, sales or support. They let their support team go (forums and phone lines) and members of finance, marketing and sales that had the same job function.

    But when you're replicating 100TB of data from one storage array to another and it glitches it doesn't make one bit of difference how many times you copied it in past situations. It failed this time so it must be copied again. But hey let's call up all the marketing and sales folks they laid off. They could come fix the problem...

    If you think they didn't test things then you've either never worked in IT or are one of those A+ certification wannabes. If Windows 7 had 100k (YES one-hundred thousand) documented bugs internally on release then other hardware, software, firmware are sure as shit to run into an issue from time to time as well. Especially when you work with extreme data sizes like Blizzard does.
  1. Draknalor186's Avatar
    Quote Originally Posted by Zka View Post
    ROFL if EU finishes BC patching before US.
    Keep the servers down for another 8 hrs, so i can finish work and not miss the initial belf hype.
  1. Kumorii's Avatar
    People really thinking blizzard haven't done any tests? Yikes... Honestly though. If they didn't do tests and still manage to do these tasks, bar taking some extra time, the devs would be gods when it comes to skill.

    Of course they've done tests. Sometimes I feel like some of you are not even thinking for more than one second. If we entertain the idea there were no tests. That means they would have worked on BC, with a release date, and no way of knowing if its even possible to do this up until the release day. Its just an absurd thought.

    If we gonna be realistic, it has been tested, but regardless of how many times you test something, some things can go wrong. Everyone is human and bugs can occur.
  1. Rageadon's Avatar
    TL;DR we fired too many people and its causing problems
  1. Vrinara's Avatar
    Calling it gang. They are gonna push it till tomorrow afternoon. They really, and pardon my pun here. Were not prepared for this.
  1. Cryonic's Avatar
    EU Extended 4 hours
  1. shise's Avatar
    I guess they were not prepared?


    To be fair, it is legit and understandable. It is a massive load of data transfer and checking that they have never done... damn it, has anyone ever done something like this before? I do not know but it sounds unlikely.

    There is not that much you can possibly "test" about this.. Problems can come up any time and then it is about going forward and risking a larger problem than starting fresh again.

    Just chill people, it is coming and also, I am not home til 4 or so ;D
  1. kranur's Avatar
    Quote Originally Posted by Tojara View Post
    Yeah I remember the good old days back when Vanilla, TBC and WoTLK, in addition to all of the patches in those expansions were fucking smooth sailing. They had all of their good employees back then, and nobody was polishing Bobby's ball sack with thousand dollar bills. They had thousands of people, never had to fire a single person, and the services provided were just fucking mint dude.

    I get that some of you are probably tilted beyond belief, but it's obvious to me that TBC is "ready" and that something unexpected happened while doing something they haven't done before. I really don't see how that's a huge stretch TBH.

    If that makes me a Blizzard shill, then so be it. You guys will be fine, relax. Take your anime body pillows, turn them over to that hole you dug out, and just plow away until you fall asleep. The servers will be up tomorrow.
    You need to take off the glasses. In those era there were patches where maintenance lasted for multiple days, to the point where they had to credit people extra days of sub.
    Also on many servers WotLK was a disaster even 1 month after launch with 5-10 sec delay on many bosses.
  1. Arainie's Avatar
    God there are so many bad human beings in this thread. They could've just called it a night and gone home like any other employee when the shift of the day ends. That's all you really deserve with your attitudes.

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