Originally Posted by
invizion
Just a friendly warning to avoid these guys, I ordered a Steelseries kana from them back in July, the mouse has since gone faulty, I recieved it back today in a worse condition than when I sent it off to them! (Braid on the cable has been cut/snapped) with them saying they're refusing to replace it due to physical damage however they didn't note any damage to the packaging when mailed to them.
To top it all off, they've charge £25 for all of this (nearly the cost of the mouse), £12.50 "inspection fee", next day return delivery +VAT (only cost me £3 to send to them in the first place).
Currently in contact with steelseries over this to hopefully get the mouse replaced (The original fault is nothing to do with the damage caused). Hopefully everything works out from here.
It's always the same, these company's are great until you have an RMA issue.