I can honestly agree with you. The newer mods on the Battle.net forums have become too ban happy, and the forums themselves have had too much automation implemented in the ban process. Also, good luck on getting any ban on their forums overturned (even if it unjustly applied).
Here's the email I received from blizzard.
I am currently banned still on the forums after their reporting system banned me because of one person going through and reporting over 200 posts that I had made (most of them in the Technical Support forum, providing help to some of the players who were having issues, and the ones that were in the Realm forums). All because of me posting in their thread, attempting to provide help, then because I didn't have blue color for a post, going off on me.
I replied back with, "There was no reason for you to become an a*****e over my post. I was attempting to help you solve the issue, and speed up the process of getting a blue poster the information that they would ask for if they reply. Seeing as how you can't appreciate someone trying to help you out, I'll stop posting here".
After that post, the original poster said, "ill be surprised if you ever post again on here. scrubs and wannabe like you need to stop helping. i want a fucking blue to answer me not a fucker who dont know shit".
I went to update a post on the realm forums the next day, dealing with my guild's recruitment needs, and saw that it had been flagged as reported (the bio hazard symbol). Checking a few posts in the Technical Support forums where I was helping out some other players who were having PC issues, all of them flagged as reported. Even my reply back to the guy was flagged as being reported. Not even an hour later, while submitting a post, i get notified that my forum accout was permabanned for obscene language (only post that I had made that had anything obscene in it was the one stating that the poster didn't have to be an asshole).
I sent 16 emails to
wowreportedpost@blizzard.com (which is the one that the email stating I had been banned said to reply to as far as appealing went), over a six month period with NO single answer back. I sent out a post to BlizzardCS on facebook, explaining the ban, and got told, "Customer service can't do anything regarding the forums. All we can do is contact a moderator of the forums and have them contact you back". Ok, whatever, already waited for six damn months at this point. Finally hear back from a moderator last week, who states the following:
Prior suspension history...never had any actions taken on my forum account since the original forums opened up, and only had posted about 200 times since the newer battle.net forums. Contacted customer service back, again told them the situation, and explained to them that I have not had any prior suspensions or any actions taken on my forum account. Got this email last night: