Imagine a world where a '15 minute' restart actually meant just that, not creating an Error 112 (where I might have to reinstall the game), not creating a launcher that just keeps restarting itself, not 'creating unforseen errors' which bring the realm down for another 2 hours.
Maybe I just have shitty luck but every time they do one of these minor maintenance days, I get fucked for 2-6 hours.
And no I don't know the intricacies of networking or computers but I do know when you constantly disappoint your customer, you need to take a look at your process.