There wouldn't be an issue if people didn't make dumb tickets like:
When's the next expansion?
Who's more powerful, Varian or Thrall?
Why is my DPS so low?
Why are people in LFD so mean?
How do I get this achievement?
Where does this item drop?
...And countless other pointless tickets I've heard of people making. Seriously, don't waste GMs time on that junk, use Google.