Is it possible Blizzard purposely creates all of this emotional drama around trinkets, set bonuses, rankings, talent changes, class changes, pvp, etc., in a strategic attempt to keep users glued to the game - and spending time and energy on forums because their beloved franchise is experiencing yet another wrenching and unexpected rollercoaster upheaval.
Seriously, it's no different than all of the other built-in and faked drama (reality tv shows, tv series, wwe, graphic novels, soap operas, etc.) that works for every other successful media company and franchise.
How else to explain the constant flux and bizarre and nonsensical decisions that throw everyone into a panicked frenzy every hot patch and every tier and every expansion. If employees constantly made these kinds of "mistakes" and got this kind of consistent negative public feedback in any other company they and their mistakes would be quickly removed.
And then top it off by combining this with the known addictive properties of rngesus, ever-moving goalposts, and gambling (coining and gear token farming).