Item worth $1000 on amazon for $490

[Deleted]

No, they shouldn't be obligated. They're free to cancel the order at anytime for any reason. Even if they just changed their mind.

nah. they assume certain risks when doing sales this way. once you pay the deal is done. it's not the consumers fault the company chooses not to verify the deal before taking your money. if they want to cancel they gotto inform you before you pay about the conditions and terms of canceling, they definitely can't cancel for any or no reason after you basically sign a contract.

[Yunru]

The product was hired by a hacker....what?
I think they are lying here as if their account was hacked Amazon would put them on a Ban and they shouldnt be even be able to contact you till they solve their problem (and not sell either).


You can't fulfill an order.
Sellers are required to have their items on hand and ready to ship. That said, if you sell often enough, it's inevitable that at some point you'll sell an item only to discover it's out of stock--or broken on the kitchen floor. If you will not be able to ship an item within 2 business days, you should cancel the order.

And if you want money back:
https://www.amazon.com/gp/help/custo...deId=200359060

https://www.amazon.com/gp/help/custo...nodeId=1161246

[Evil Midnight Bomber]

nah. they assume certain risks when doing sales this way. once you pay the deal is done. it's not the consumers fault the company chooses not to verify the deal before taking your money. if they want to cancel they gotto inform you before you pay about the conditions and terms of canceling.

The company never took his money. His money would have gone to the hacker and he would receive nothing.

[Deleted]

The company never took his money. His money would have gone to the hacker and he would receive nothing.

that's a very impressive hack if they could change that. either way not the consumers problem. they should take that up with their insurance.

[Evil Midnight Bomber]

that's a very impressive hack if they could change that. either way not the consumers problem. they should take that up with their insurance.

Not Amazon's problem either, though. They aren't obligated to fulfill third party orders...which is what the consumer is asking for in this case.

[Notdev]

The company never took his money. His money would have gone to the hacker and he would receive nothing.

With marketplaces its possible, but very very unlikely that the money would reach the hacker. These are usually phishing schemes. If the money is tied up for long enough the hacker may be able to get away with it, but again its unlikely.

I know on eBay people do this to get personal info. If you buy something on eBay they get all your info attached to your eBay account, which can include name, address, email, and phone number. Then there's the miniscule chance that the money actually goes through.

He was already offered the refund.

- - - Updated - - -

Not Amazon's problem either, though. They aren't obligated to fulfill third party orders...which is what the consumer is asking for in this case.

The refund is Amazon's problem, but that is the extent of it. Amazon isn't obligated to fulfill the order.

[Yunru]

The company never took his money. His money would have gone to the hacker and he would receive nothing.

Hacker would have to know the billing info of the account they hacked.
As far as i know they can only see last 4 numbers of your credit card and no back numbers...so imposible to even take money with fake cards.
Unless they are dumb and they added their billing address. (or smart and used some hacked person info)
All they have to do is to sell lots of fake items cheap and take the money from credit card, before people found out they were paying for nothing.

Well we would need more info from the company to give out the judgement.

[AlphaOut]

Amazon isn't obligated to give you anything more than a refund. They are a fulfillment center. They sell products through validated vendors. That's why you're able to get your money back. Amazon confirms the seller before shipping the product.

[Evil Midnight Bomber]

The refund is Amazon's problem, but that is the extent of it. Amazon isn't obligated to fulfill the order.

I think as far as the refund is concerned it's just a matter of stopping/reversing the transaction as opposed to actually paying anything out. Amazon's already offered to do that...but what the OP wants is for them to fulfill the order from their own stock at the $490 price tag...which is an unreasonable request.

[Socialhealer]

i did accountancy and no they don't have to give you shit it's an offer not an agreement there's nothing legally binding, you cannot force them to sell that to you at the price listed.

if you do take something up like that with them and argue your case and they do agree it's usually done as a goodwill gesture and them saying sorry our mistake and they will fix it asap, but that is still a choice not the law.

[thebdc]

Hacker would have to know the billing info of the account they hacked.

It's a common scam. A 3rd party ("hackers") gain access to a seller's account, put up a bunch of great deals. When some buyer wants to buy the super cheap item the 3rd party tells them some stupid story why they can't use the standard way of payment, and tell the buyer to send them the money some other way (i.e. right to the scammers). The buyers forget all safety because of greed and send the money - and of course get nothing.

[Molis]

No they are not obligated.

Sounds like you knew the price was wrong and are trying to justify further actions.

[Allybeboba]

Lot’s of places are becoming like this. They are merely vehicles to sell merchandise.
Believe it or not even Walmart.com is this way. They sell third party items.

Cheers

[Strawberry]

This however doesn't sound like a price error.
Amazon stores are quite often hijacked by hackers who "sell items" for much lower price. But in fact there's no such item. They often want you to e-mail them directly.

[Yunru]

It's a common scam. A 3rd party ("hackers") gain access to a seller's account, put up a bunch of great deals. When some buyer wants to buy the super cheap item the 3rd party tells them some stupid story why they can't use the standard way of payment, and tell the buyer to send them the money some other way (i.e. right to the scammers). The buyers forget all safety because of greed and send the money - and of course get nothing.

That usualy works sometimes, but the selling also costs them from amazon side. (there is a fee)
So its only worth is they do deals with a high expensive *fake* products super cheap...and they can be spoted.

But OPs story doesnt sound like hacker at all and more of a scam from the seller to make you interested into a product and buying second best (while those sellers have 2 accounts).

[Doctor Amadeus]

There is what you think should happen and there is what is actually going to happen. Basically you're not getting the stuff.

[mickybrighteyes]

In many states, there are marketing laws where if you advertise a price for a product, you must sell it for that price.

- - - Updated - - -



This is the answer.

the grey area is who's advertisement is it and where was this price listed. It isn't a clear cut answer just because someone found what they think is a good deal.

edit:

like working in retail and someone brings an item that rings up for 50 but they claim they saw it tagged for 10 somehow... now in the OP's case we are being told that it was amazon and that amazon isn't honoring a price that is stated. We aren't really hearing what the item is or how it's being sold are being left to assume a lot of details.

[God Save The King]

In a normal store, places have to sell stuff as advertised. When I was younger, my local Sears sent out an email to my family saying that a usually $120 item was on sale for $10. We went to buy it, only to be told that it was $100, not $10. When presented with the advert, they were obligated to sell at $10 due to local laws.

The issue with online marketplaces, is that the above is not inherently true. If the item is hosted & advertised by the company who also owns the site, they do have to sell the object for the price listed. However, if the person selling the item is third party, they are not obligated to sell the item at the listed price.

TLDR: No, you can't do anything.

[oxymoronic]

that's a very impressive hack if they could change that. either way not the consumers problem. they should take that up with their insurance.

nothing to take up with insurance as the deal was cancelled and the money refunded. why is this so hard for lesser intelligent people?

[Thoughtcrime]

Yes, and this has happened where I used to work, pricing error had a multi room speaker worth $250 at $10 and we had to sell it for that price.

Trading law doesn't work that way in the UK. Your company may have decided to honour that transaction but there is nothing in law that says they have to. Pricing errors are pricing errors.

<------ Source: Retail manager for 10 years.