Phew — I was worried we were going to get through this call without an internet expert to tell us what's what.
That one is easy — How else are they going to prove they are totally the smartest most informed of what WoW is doing\needs. The fact that it's approaching 20 years as the largest MMO and still hasn't been toppled means NOTHING.
Blizzard is dumb. My sub is still active. I complain on a forum with a minority of the player base. This is not ironic.
I've said it before, but it bears repeating, it would be awesome if, even temporarily, every WoW player posted on forums so that people like this could see how out of touch they actually are....